What are the responsibilities and job description for the Parts Associate position at Russo Power Equipment?
Company Overview:
To tell you who we are, let’s start with who we’re not. We’re not one of those power equipment dealers that treat customers like the next numbered sale. We’re not that parts and service center that forgets the true meaning of service. And we're definitely not that big box store with a limited supply of on-the-job expertise. Russo Power Equipment is the premier power equipment and landscape supply dealer throughout the Midwest!
Position Summary:
The Parts Associates’ primary responsibility is to help manage purchase orders while assisting our customers in finding the right parts for their equipment. Our ideal candidate possesses good general computer skills, is dependable, and well organized. This position also requires a focus on providing exceptional customer service to ensure our customers receive top-notch assistance.
Responsibilities/Duties:
To tell you who we are, let’s start with who we’re not. We’re not one of those power equipment dealers that treat customers like the next numbered sale. We’re not that parts and service center that forgets the true meaning of service. And we're definitely not that big box store with a limited supply of on-the-job expertise. Russo Power Equipment is the premier power equipment and landscape supply dealer throughout the Midwest!
Position Summary:
The Parts Associates’ primary responsibility is to help manage purchase orders while assisting our customers in finding the right parts for their equipment. Our ideal candidate possesses good general computer skills, is dependable, and well organized. This position also requires a focus on providing exceptional customer service to ensure our customers receive top-notch assistance.
Responsibilities/Duties:
- Data entry
- Running a daily purchase order recommendation and ordering all special and stock orders for products that are below the minimum stocking level at the given time of year
- Working knowledge of how to set up new manufacturers, part numbers, product descriptions, product pricing, etc. in the computer system.
- Assist the parts manager/supervisor with tracking inventories
- Field and answer calls from customers
- Guide customers in identifying the correct parts for their equipment and provide expert recommendations when necessary
- Handle customer concerns and complaints with patience and professionalism, ensuring a positive resolution
- Answer customer inquiries and provide accurate information about parts, pricing, and availability
- Other tasks as defined by management
- Must be detail-oriented and organized
- The ability to take direction and think on your feet
- Strong ability to multi-task
- Excellent communication and interpersonal skills, with a strong customer-focused attitude
- No previous experience is necessary
- Employee must possess the ability to lift, carry, push and pull materials and objects weighing between 40-50lbs
- Required to bend, stoop, kneel, reach and climb to perform work
- May be required to stand, walk and use hands-fingers for long periods of time
- Flexible scheduling (Open Saturdays till noon, closed Sundays!)
- Paid time off
- Paid vacation
- Overtime opportunity
- Major medical- BlueCross BlueShield
- Vision and dental coverage
- 401(k) employer match contribution- WE MATCH 100%
- FREE company apparel
- Wellness programs
- Professional development opportunities
- Employee discount
