What are the responsibilities and job description for the HVAC Service Dispatcher position at Russo?
HVAC DISPATCHER needed to start ASAP!
This is a full time position to sit onsite at our RUSSO Brothers, East Hanover, NJ location!
About the Role:
The HVAC Dispatcher will work directly with the HVAC Service Technicians to prioritize the calls and maximize revenue at every opportunity for the HVAC Department. The dispatcher has a vital role in the department's success and meeting departmental revenue budgets.
Essential Job Functions:
- Learn Service-Titan and how to dispatch within the CRM.
- Maintains the daily schedule of calls and prioritizes the most urgent and profitable calls to meet departmental budgets
- Updates Call Center Lead with calls needed to fill the schedule
- Confirm upcoming appointments for the department
- Builds rapport with technicians to foster good communication between tech and dispatcher
- Communicate with customers to keep them informed of their appointment
- Promotes same-day work and rearranges schedule to accommodate completion of job
- Schedules return visits or sold work accordingly in a timely manner
Qualifications:
- At least 2 years experience in a related role in the HVAC or Plumbing Trade(highly preferred)
- Ability to multi-task with a high level of accuracy and attention to detail
- Strong communication skills, written and verbal
- Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook
- Goal-driven and results-oriented
- Resourceful, quick thinking, and adaptive
- Experience with Service-Titan highly desirable but not required.
Experience/ Education:
- High School Diploma or equivalent required
- Sales experience is strongly desirable.
Compensation:
$34.00-$40.00 / hr TBD
Benefits:
- Competitive Dental, Vision, and Healthcare Plans
- 401(k) matching
- Short-Term and Long-Term Disability
- Life Insurance
- PTO
- Paid Holidays
- Employee Assistance Program (EAP)
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
EOE
Salary : $34 - $40
