What are the responsibilities and job description for the HVAC Service Manager position at Russo?
HVAC Service Manager - Russo Bros, East Hanover, NJ
Join the team at Russo Bros, a trusted name in residential HVAC services, known for its commitment to quality, customer satisfaction, and employee development. We're seeking an HVAC Service Manager to lead and inspire our talented team of Service Technicians at our East Hanover branch. This role is perfect for a driven leader passionate about exceptional customer service, team-building, and operational excellence.
Why Join Russo Bros?
- Competitive Compensation: Above market compensation lucrative bonus opportunity
- Established Excellence: Be part of a company with a long-standing reputation for quality and trust in the HVAC industry.
- Leadership Role: Make an impact by mentoring a high-performing team and driving key business results.
- Comprehensive Benefits: Medical, dental, vision, 401(k) matching, life insurance, paid time off, and more.
What Youll Do:
As the HVAC Service Manager, you will lead a team of skilled Service Technicians, ensuring top-notch customer service, technical excellence, and operational efficiency.
Key Responsibilities:
- Leadership & Coaching: Provide ongoing training, mentorship, and development to Service Technicians, tailoring support to individual needs.
- Performance Management: Monitor daily metrics and hold your team accountable for achieving revenue, customer satisfaction, and productivity goals.
- Operational Oversight: Collaborate with dispatch to align service calls with technician expertise, manage team schedules, and ensure optimal field coverage.
- Team Building: Recruit, train, and retain top talent, fostering a culture of collaboration, trust, and excellence.
- Customer Engagement: Resolve customer issues promptly, ensuring a seamless service experience.
- Field Support: Conduct bi-weekly site visits for quality assurance, technician engagement, and on-the-job training.
- Strategic Collaboration: Partner with branch and operations leadership to implement strategies that drive growth and efficiency.
- Technology Integration: Support technicians in using digital tools like Service-Titan for seamless operations.
What Makes You a Great Fit?
Leadership Skills:
- Proven ability to inspire, mentor, and mobilize a technical team to achieve high performance.
- Strong interpersonal skills with a customer-first mindset.
Technical & Business Acumen:
- Knowledge of HVAC systems and the ability to train and guide a technical workforce.
- Strong organizational, problem-solving, and analytical skills with a focus on achieving business goals.
Qualifications:
- 3 years of management or sales experience in the service industry (HVAC preferred).
- High School Diploma required; college degree preferred.
- Proficiency in Microsoft Office applications and familiarity with inventory management and logistics.
What We Offer:
- Compensation: Competitive salary with lucrative bonus potential.
- Benefits:
- Medical, dental, and vision insurance.
- Health Savings Account (HSA).
- Short-Term and Long-Term Disability (company-paid).
- Life and AD&D Insurance (company-paid).
- Additional coverage options: critical illness, hospital indemnity, and pet insurance.
- Work Tools: Company-provided laptop and cell phone.
- PTO & Work-Life Balance: Paid time off and holidays.
Ready to Lead with Purpose? Apply Today!
We are a NEXSTAR company, focused on great quality HVAC work and exceptional customer service.
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
EOE
