What are the responsibilities and job description for the Retail Customer Service Associate position at Rustic and Main?
Location: Rustic & Main - 13532 S Old Statesville Rd, Huntersville, NC 28078
Position: Retail Customer Service Associate
Schedule: 40 hours per week, including most Saturdays
Compensation: $20-$22 per hour commensurate with experience
Rustic & Main is a boutique jeweler specializing in meaningful and custom-crafted wedding bands and engagement rings. We are seeking a dedicated and personable Retail Customer Service Associate to join our team at our retail location. If you are passionate about helping customers create one-of-a-kind engagement rings and enjoy providing exceptional customer service, we want to hear from you!
Responsibilities
- Customer Assistance: Guide customers in purchasing rings, with a focus on engagement rings and custom designs, both in-person and online.
- Customer Service: Handle live chat, phone inquiries, and email correspondence with professionalism and empathy.
- Ring Design Consultation: Assist customers in designing custom engagement rings, offering insights and guidance to meet their unique preferences.
- Retail Operations: Support daily store operations, including maintaining a clean and welcoming environment for customers.
- Collaboration: Work closely with the team to ensure seamless customer experiences across all communication channels.
Qualifications
- Experience in retail or customer service, preferably in jewelry or a related field.
- Strong interpersonal skills and a genuine passion for helping people.
- Excellent verbal and written communication skills.
- Ability to work Saturdays and maintain flexibility to meet business needs.
- Knowledge of jewelry, gemstones, and engagement ring design is a plus but not required—training will be provided.
- Comfortable working with technology to manage customer interactions and retail systems.
Why Join Rustic & Main?
- Opportunity to work with a creative, story-driven company.
- A collaborative and supportive team environment.
- Hands-on training in custom jewelry design and engagement rings.
- The chance to help customers celebrate their most meaningful life moments.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- 8 hour shift
Ability to Commute:
- Huntersville, NC 28078 (Required)
Ability to Relocate:
- Huntersville, NC 28078: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $22