What are the responsibilities and job description for the Account Representative position at Rustman Agency?
We are seeking a motivated and customer-focused Account Representative to join our team. In this role, you will be responsible for managing client accounts, providing exceptional support, and driving customer satisfaction. You’ll serve as a key point of contact, helping to maintain strong business relationships and identify opportunities for growth.
Key Responsibilities:Manage a portfolio of client accounts and serve as their day-to-day contact
Build and maintain positive relationships with clients to ensure long-term satisfaction
Respond to customer inquiries, resolve issues, and provide timely solutions
Support sales efforts by identifying upselling or cross-selling opportunities
Coordinate with internal departments to ensure accurate and timely delivery of products or services
Maintain detailed client records using CRM systems
Prepare regular reports on account status and client feedback
Bachelor’s degree in Business, Communications, Marketing, or related field
1–3 years of experience in account management, customer service, or sales
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to manage multiple accounts and tasks simultaneously
Proficiency with CRM software (e.g., Salesforce, Zoho, HubSpot)
A proactive, problem-solving mindset
Experience in [insert industry: e.g., logistics, advertising, tech, etc.]
Familiarity with KPIs and performance metrics
Bilingual or multilingual skills
Competitive base salary performance bonuses
Health, dental, and vision benefits
Paid time off and holidays
Career growth and learning opportunities
A collaborative, people-first work culture
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