What are the responsibilities and job description for the Customer Solutions Partner position at Rustman Agency?
About the Role
We are seeking a proactive and solution-oriented individual to join our team as a Customer Solutions Partner. This role is ideal for someone passionate about understanding client needs, offering personalized solutions, and fostering long-term partnerships. Whether you're experienced in customer service or looking to pivot into a client-facing role, we provide comprehensive training and mentorship to help you succeed. Enjoy the flexibility of remote work, a self-directed schedule, and abundant growth opportunities.
What You’ll Do
Engage with clients to assess their life insurance or financial protection needs and provide tailored solutions
Build strong, trust-based relationships with clients, acting as their go-to partner for financial security
Collaborate with internal teams to ensure seamless service delivery and continuous client satisfaction
Proactively follow up with clients to ensure they’re receiving maximum value from their coverage and to identify opportunities for further solutions
Track client interactions and progress, ensuring all solutions align with their evolving needs and goals
What We Offer
Comprehensive training program and ongoing mentorship to help you excel in the role
Warm, pre-qualified leads—no cold calling required
Flexible remote work options with the ability to set your own hours
Performance-based bonuses and incentives
A collaborative, client-first team environment focused on long-term success
What We’re Looking For
Strong communication and problem-solving skills
Ability to listen to and understand client needs, offering personalized solutions
Self-motivated, goal-oriented, and able to manage multiple client relationships effectively
Highly organized, detail-oriented, and driven to achieve results
Willingness to obtain a Life and Health insurance license (licensing assistance provided)
Previous experience in customer service, sales, or account management is a plus—but not required
If you're excited to build strong client relationships, provide tailored solutions, and be a trusted partner in clients' financial journeys, we’d love to hear from you. Apply now to become a Customer Solutions Partner and start making a difference in the lives of our clients.
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