Online Sales Consultant

Job Summary:
We are looking for a dynamic and customer-focused Online Sales Consultant to engage with potential buyers through digital platforms and drive online revenue growth. This role is responsible for guiding customers through the online purchasing journey, offering product recommendations, answering inquiries, and converting leads into sales. The ideal candidate has strong communication skills, digital fluency, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

• Engage with prospective and existing customers via live chat, email, phone, and social media

• Understand customer needs and recommend suitable products or services to drive online conversions

• Guide customers through the sales process, from inquiry to purchase, ensuring a seamless experience

• Maintain in-depth knowledge of products, promotions, and policies to effectively respond to questions

• Collaborate with marketing, fulfillment, and support teams to optimize the online customer journey

• Follow up on leads, abandoned carts, and online inquiries to close sales opportunities

• Maintain accurate records of customer interactions and sales activity in CRM or e-commerce systems

• Meet or exceed individual and team sales targets and performance KPIs

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred

• 1–3 years of experience in online sales, e-commerce, or customer service

• Excellent communication, interpersonal, and persuasive selling skills

• Comfortable using live chat software, CRM platforms, and e-commerce tools

• Strong understanding of digital buying behaviors and online customer expectations

• Self-motivated, detail-oriented, and able to multitask in a fast-paced environment

Preferred Qualifications:

• Experience in [Insert Industry, e.g., retail, tech, fashion, home goods]

• Familiarity with platforms like Shopify, Magento, or Salesforce Commerce

• Knowledge of digital marketing tools and lead nurturing strategies