What are the responsibilities and job description for the Quick Lane Service Writer position at Rusty Eck Ford?
Overview
We are seeking a dedicated and detail-oriented Service Writer to join our team. The ideal candidate will serve as a crucial link between our customers and the service department, ensuring that all service requests are accurately documented and communicated. This role requires a strong understanding of automotive repair processes and excellent customer service skills to enhance the overall client experience.
Duties
- Greet customers promptly and professionally, assessing their service needs.
- Document customer concerns and vehicle issues accurately in the service management system.
- Collaborate with mechanics and service technicians to determine necessary repairs and services.
- Provide customers with detailed explanations of services, repairs, and costs involved.
- Schedule appointments for vehicle service and follow up with customers regarding their service status.
- Maintain a clean and organized workspace while managing multiple tasks efficiently.
- Handle customer inquiries, complaints, and feedback with professionalism and empathy.
- Assist in promoting additional services or products that may benefit the customer.
Skills
- Strong background in automotive repair, including knowledge of mechanic principles and practices.
- Familiarity with air brake systems, brake repair, diesel engine repair, and general automotive service techniques.
- Excellent sales skills to effectively promote services while maintaining customer satisfaction.
- Outstanding customer service abilities to build rapport with clients and address their needs effectively.
- Experience in auto service management is a plus, enhancing operational efficiency within the service department.
- Ability to work collaboratively in a team environment while managing individual responsibilities.
- Strong communication skills, both verbal and written, to convey technical information clearly to customers.
Join us as a Service Writer where your expertise will contribute significantly to our commitment to quality service and customer satisfaction!
We are an Equal Opportunity Employer
Job Type: Full-time
Pay: $58,476.00 - $145,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
Work Location: In person
Salary : $58,476 - $145,000
