What are the responsibilities and job description for the Service BDC position at Rusty Eck Ford?
Job Summary
As a Service BDC (Business Development Center) representative at our dealership, you will play a crucial role in managing customer inquiries and ensuring a seamless experience for all clients.
Responsibilities
- Work with customers to schedule service appointments
- Obtains menu price quotes on requested maintenance services from customers.
- Contact customers for confirmation appointments.
- Monitor customer appointment schedule and modify as needed.
- Follows up calls after customer service visit to ensure customer satisfaction
- Answer the phones to assist customers in a friendly, helpful, & timely manner.
- Assist customers by effectively resolving customer service issues.
- Conduct outbound calls to existing and prospecting clients
- File paperwork when needed
- Respond to all email inquiries appropriately and in an efficient and timely manner.
- Communicate and inform customers of open safety/campaigns, if eligible.
Qualifications for Service BDC
- Prior call center, or BDC experience preferred
- Willing to adapt to ever changing environment, technology, & process
- Looking for applicants with integrity, teamwork, & goal oriented
- Must possess strong communication skills both verbal & written, and experience with handling high volume of phone calls
- Organizational skills and attention to detail is a must
We are an Equal Opportunity Employer
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person