What are the responsibilities and job description for the Assistant Service Manager position at Rusty's Weigh Scales & Service, Inc.?
Assistant Service Manager
Job description
In this role you will be required to provide the very best in customer service to all Rusty's Weigh Scales customers. Specific duties will include but are not limited to:
- Balancing customer needs with employee availability
- Over-sight of internal as well as external paperwork
- Driver’s daily DOT logs
- Parts inventory and distribution (when required)
- Professional handling of stressful workload
- Customer response times
- Cost controls
- Effective internal and external communication
- A positive safety first management style
REQUIRED SKILLS AND EXPERIENCE:
- Minimum of 5 years of supervisory skills and experience including supervision of staff, up to 15 employees.
- Understanding of Routing, Scheduling, DOT rules and regulations. Schedules/Routing changes and adjustments consistently throughout the day/week.
- Experience and general understanding of technical and mechanical repair and troubleshooting.
- Advanced organizational and computer skills including, Microsoft Office, Word, Excel, and Invoicing Software.
- Solid geographical knowledge of Texas, New Mexico, and Southern Oklahoma
- The ability to work within a team environment while establishing leadership, while following the lead of the Service Manager, and be able to fulfill his duties at any given moment.
- Oversee technician work performance, promoting accountability.and delegation of duties.
- The ability to work well under stress within a constantly changing environment.
- The ability to work extended hours, weekends, and holidays when required, and be on-call weeknights, every other week, rotating with other personnel.
- The ability to diplomatically solve complex problems as they relate to customers, employees, equipment, paperwork, and inventory.
- The ability to make key decisions quickly and efficiently.
- To work with a positive, safety conscious attitude that conveys to staff and subordinates.
§ Oversee activities directly related to providing services.
§ Manage staff by preparing work schedules and assigning specific duties.
Job Type: Full-time
Pay: $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 – 5 Standard
Workdays: Monday – Friday, Closed Major Holidays, On Call to Dispatch Rotating 7-day cycles, paid additional from Salary
License/Certification:
- Driver's License (Required)
Work Location: 408 N. Interstate 27 – Lubbock Tx.
Job Type: Full-time
Pay: $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Rotating weekends
Ability to Commute:
- Lubbock, TX 79403 (Required)
Work Location: In person
Salary : $65,000
