General Manager

For this position, pay will be variable by location - See additional job details and benefits below

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

Values Statement :

All Ruth’s Hospitality Group Team Members are expected to demonstrate the values and behaviors outlined in The Sizzle. The job description that follows outlines the essential duties and responsibilities required to fulfill the primary requirements of General Manager. Additional requirements, tasks, activities, and efforts will regularly be required to support the Ruth’s Hospitality Group restaurants and the Team Members who work in them.

ESSENTIAL JOB FUNCTIONS :

• Conduct facility walk-through (interior and exterior) to ensure a clean, safe, and guest-friendly atmosphere. Ensure that housekeeping tasks and maintenance programs are completed. Identify and address any problems or needed repairs.
• Complete administrative office work including answering emails and voicemails, entering sales reports, paying invoices, and checking deliveries.
• Review previous day’s sales reports for accuracy; investigate and resolve discrepancies. Ensure all financial information, daily sales / deposits, budgets, invoices, payroll, and other administrative requirements are completed and submitted according to procedures set by the Regional Vice President and / or Corporate Staff.
• Proactively communicate with management, team members, Regional Vice President, and corporate staff about discrepancies or unusual occurrences regarding business operations.
• Review reservations and events scheduled for each day to ensure proper staffing based on projected volume.
• Perform kitchen and bar line check to ensure proper quality and quantity of food products; review inventory needs with Chef.
• Set, submit, and achieve budgeted sales and profit levels for the restaurant. Review financial results against monthly and quarterly budget goals to ensure efficient operations.
• Conduct pre-shift meetings to review menu changes, specials, promotions, and problems with staff.
• Provide motivational leadership and communication to staff to ensure proper execution and commitment to company standards.
• Rotate through the stations of the restaurant (host, bar, dining, kitchen) to monitor activities and provide feedback to the team.
• Interact regularly with guests to inquire about their experience and respond promptly to their needs or complaints.
• Complete closing duties including entering tips, credit cards, and payroll; submit sales reports to Corporate; walk through the restaurant to ensure proper closing procedures are followed.
• Facilitate weekly manager’s meetings to review staffing, development, and training needs.
• Regularly monitor systems in place to ensure effective operations and that all items are ordered from approved vendors.
• Optimize sales potential through local store marketing and public relations activities.
• Proactively recruit, hire, and train all restaurant personnel.
• Write and conduct timely performance reviews for each member of the management team.
• Review confirmed and pending banquets / special events with Sales Manager.
• Attend training courses and seminars to build business and professional knowledge.
• Build relationships within the community to promote brand awareness and partnerships.
• Develop business through catering and private dining sales.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :

PREFERRED EDUCATION AND WORK EXPERIENCE :

PHYSICAL DEMANDS :

WORK ENVIRONMENT :

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