What are the responsibilities and job description for the General Manager position at Ruth's Chris Steak House?
Ruth's Chris Steak House General Manager:
Ruth's Chris Steak House is looking for a General Manager for our Huntsville location! Put your application in today!
https://ruthschris.net/about-us/career-opportunities/job-opportunities/
The General Manager is the overall leader in the restaurant responsible for maintaining the quality and hospitality standards of Ruth's Chris Steak House and ultimately delivering financial and qualitative success. To achieve this, the manager must be an expert at balancing the needs of the guests, employees and financial partners.
Benefits:
Competitive Pay
Weekly Pay Check
Monthly Bonus Opportunities
PTO
Health Insurance
401k Plus Company Match
Employee Discount
Manager Meals
Employee Assistance Program
Typical General Manager responsibilities:
-Recruit, train, and supervise a diverse team of employees, including hiring, scheduling, and performance management.
-Foster a positive work environment, promote teamwork, and motivate staff to deliver excellent customer service.
-Provide coaching and mentorship to team members, ensuring their professional growth and development.
-Conduct regular staff meetings to communicate goals, policies, and operational updates.
-Oversee day-to-day operations to ensure smooth functioning of the restaurant.
-Develop and enforce standard operating procedures (SOPs) for various areas, including front-of-house, back-of-house, and customer service.
-Maintain a clean, safe, and welcoming environment for both employees and guests.
-Monitor inventory levels, track food costs, and implement cost-control measures to maximize profitability.
-Collaborate with the kitchen staff to ensure timely food preparation and quality control.
-Maintain a strong focus on providing exceptional customer service and ensure guest satisfaction.
-Handle customer feedback, complaints, and resolve any issues promptly and professionally. Train in de-escalation.
-Regularly interact with guests, build relationships, and address their needs and concerns.
-Implement strategies to enhance the overall dining experience and promote repeat business.
-Develop and manage the restaurant's budget, including revenue forecasts, cost analysis, and expense control.
-Monitor financial performance, review financial statements, and implement strategies to improve profitability.
-Analyze sales trends, customer preferences, and market conditions to identify opportunities for growth.
-Implement effective pricing strategies and promotions to increase revenue.
-Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
-Conduct regular inspections to maintain cleanliness and hygiene throughout the restaurant.
-Train staff on proper safety procedures and maintain documentation for health inspections.
Is capable of writing challenging sales and marketing plans for the restaurant to ensure growing sales and can fully engage the community. Creates a culture of AM - Always Marketing
The General manager must set the example for professional behavior, on and off the job. Fraternization with employees is not allowed. The manager is expected to maintain a professional circle of influence outside the restaurant
Maintains a culture of constant ongoing training and continuous improvement with no excuses
The ideal candidate will possess the following credentials at a minimum:
A four year degree in business, preferably hospitality management
Excellent oral and written communication skills - if you can't format and proof read your own resume, do not apply for this job
Excellent computer skills with the ability to learn a new computer application quickly and follow the standards associated with it
Above average knowledge of wine, food & spirits
Integrity, honesty, accountability, a passion for hospitality and an incapability of making excuses for anything less than excellence
A natural surplus of hospitality extended to guests, employees and vendors no matter the circumstances
An unusually attentive focus on details and a compulsive desire to make even the smallest details perfect
Above all, a desire to be the best
-Proven experience as a G.M. or in a similar leadership role within the restaurant industry.
-In-depth knowledge of restaurant operations, including front-of-house and back-of-house functions.
-Strong leadership skills with the ability to motivate and inspire a diverse team.
-Excellent customer service and problem-solving abilities.
-Proficient in financial management, budgeting, and cost-control techniques.
-Outstanding communication and interpersonal skills.
-Attention to detail and ability to multitask in a fast-paced environment.
-Knowledge of health and safety regulations and compliance standards.
-Flexibility to work evenings, weekends, and holidays.
Salary : $70,000