What are the responsibilities and job description for the Wine Educator position at Rutherford Hill Winery?

Job Description

Title : Wine Educator

FLSA Status : Part-time, Non-exempt

Reports to : Sr. Retail & Hospitality Manager

Location : Rutherford Hill Winery - Napa

The Wine Educator position is responsible for providing guests of Rutherford Hill Winery top of class hospitality and customer service. This position ensures each guest has a memorable and exceptional winery experience, where the focus is on the brand story, customer service, wines education and sales, and wine club sign ups. This position will support all management initiatives by the Sr. Retail & Hospitality Manager, Hospitality Manager and Wine Club Manager.

Performance Measures :

Positive attitude and enthusiasm towards job, customers, and co-workers
Wine & product knowledge, and ability to communicate effectively
Ability to anticipate guest’s needs and provide exceptional service
Sales ability and awareness of sales goals
Ability to demonstrate productivity and initiative
Dependability (timeliness) and attention to detail (ability to perform duties as -delegated by manager).

Essential Duties and Responsibilities :

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Provide guests with a memorable and exceptional experience. This includes :

Educating guests about Rutherford Hill’s history, and describing wines and winemaking techniques

Developing and cultivating ongoing relationships with guests and wine club members to encourage repeat visits, referrals and future sales

Hosting an engaging tasting with exceptional customer service and hospitality as the foundation

Setting up and conducting general and private tours and tastings for trade partners, VIPs or club members

Promote and sell Rutherford Hill wines, the Wine Club and merchandise.

Assist with daily business functions, including opening and closing procedures, wine and non-wine inventory, and restocking.

Handle cash and credit card transactions through the point of sale system.

Cross-training opportunities for wine education at Chimney Rock Winery

Professional Qualifications :

Proficient in CRM, Internet, Point of Sale

Prior tasting room, event, restaurant or other sales (hospitality focused) experience

Self-starter, clear communicator, positive team player, multi-tasker

Wine knowledgeable, and effective sales person

Must be at least 21 years in age

Ability to lift up to 50lb

Ability to work weekends and holidays

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