What are the responsibilities and job description for the Client Services Representative position at Rutland Animal Hospital.?
We are a small, busy companion animal practice looking for an excellent customer service representative at our front desk! We are looking for someone with a positive outlook who can provide above-and-beyond care to our patients and clients. If you think this describes you, then review the information below and send us your resume.
Customer Service Representative : Part-time Position with potential for Full-time
The Customer Service Representative’s primary duty is providing excellent customer service and coordinating communication between doctors, assistants, and clients.
- Provide top-notch customer service.
- Being attentive to client and pet needs.
- Identify and work compassionately with clients in various emotional states.
- Work patiently with distressed, frustrated or disgruntled clients.
- Answer and triage phone calls from clients.
- Schedule appointments and schedule procedures.
- Check-in clients.
- Monitor client flow from check-in to discharge.
- Monitor schedule and flow.
- Client call backs.
- Managing record requests between other hospitals and specialty practices.
- Discharge patients.
- Client education.
- Process payment transactions.
- Maintain proper documentation in the electronic medical record.
- Relay appropriate information to / from clients to doctors and / or management.
- Computer skills : Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.
- Assist in cleaning the hospital including but not limited to : keeping reception desk area and lobby clean and sanitary, taking out the trash, cleaning floors, bathrooms, and exam rooms.
- High School Diploma or .
- At least 1 year of customer service job-related experience.
- Basic math and writing skills.
- Flexible scheduling
- Insurance Benefits
- Incentive Bonus
- Employee Assistance Program
- Discounts
Customer Service Representatives must possess great critical thinking skills, problem-solving skills, compassion, a positive attitude, excellent communication skills, and the ability to work with a team. Multitasking and prioritizing is essential.