What are the responsibilities and job description for the Front Office Coordinator position at Rutland Regional Medical Center?
Company Overview
Rutland Regional Medical Center is a leading healthcare provider, committed to delivering exceptional patient care and service.
Job Description
We are seeking a skilled Front Office Assistant to provide integral first contact for all clinic customers, including patients, referring offices, physicians, and providers. As the initial impression for many customers, this role is crucial to our organization's customer service reputation.
Required Skills and Qualifications
To succeed in this position, you will need:
Benefits
We offer competitive pay and a supportive work environment. If you are passionate about delivering exceptional patient care and service, we encourage you to apply.
Rutland Regional Medical Center is a leading healthcare provider, committed to delivering exceptional patient care and service.
Job Description
We are seeking a skilled Front Office Assistant to provide integral first contact for all clinic customers, including patients, referring offices, physicians, and providers. As the initial impression for many customers, this role is crucial to our organization's customer service reputation.
- Register patients with complete demographic, insurance, and clinical information to ensure accurate records and timely billing for services rendered.
- Provide accurate information regarding payments to patients and collect co-payments at point of service.
- Handle multiple incoming phone calls and face-to-face conversations from various customers with high levels of integrity, triaging, and troubleshooting.
- Communicate with patients about pertinent visit information, such as arrival times and preparation for clinic visits, diagnostic testing, or procedures.
Required Skills and Qualifications
To succeed in this position, you will need:
- A High School diploma or equivalent.
- 2 years of secretarial experience or medical office training, including 1 year of patient or customer service experience.
- Experience using a computerized health information system.
- Excellent oral and written communication skills.
- Strong knowledge of basic computer skills.
- Moderate knowledge of Medical Terminology.
Benefits
We offer competitive pay and a supportive work environment. If you are passionate about delivering exceptional patient care and service, we encourage you to apply.
