Application Support Specialist

Description

The Application Support Specialist is responsible for supporting, managing, testing and the documentation for all applications related to the operations of the stores. The Application Support Specialist will also be an escalation point for the Field Team for those applications and will be required to test, log tickets and follow up with a solution. The Application Support Specialist will also be responsible for providing documentation and training to members of the Field Team on new features / changes and the installation process for those changes. This person will also be responsible for participating in code reviews, creating test plans and performing user acceptance testing on internally developed processes.

Responsibilities

• Must be comfortable working in Linux & Windows environments.
• Troubleshoot software and application problems.
• Address customer support issues escalated from the Field Team / Help Desk, submit tickets to vendors, document resolution / release of vendor patches and share findings.
• Follow internal procedures which includes change management, incident management and problem escalation.
• Build and maintain an IT Operations documentation library for application testing and maintenance including UAT test plans.
• Remote store support and troubleshooting of store applications.
• Position will require participation in an on-call rotation period. This on-call period includes nights, weekends and holidays. The rotation time could change based on business needs.
• Position may require travel to different Rutter's locations for software and or hardware installs, upgrades or troubleshooting issues. The travel could be during normal working hours, the evening or the weekends.
• Respond to phone calls, logged tickets, emails and texts in a timely and professional way both during regular working hours and while on-call.
• Communicate repetitive and ongoing problems to the appropriate management personnel.
• Works with vendors to test software changes prior to implementation.
• Create documentation and installation guides for software upgrades of new and existing applications as they are developed and implemented.

Position Type / Expected Hours of Work

Preferred Education and Experience

EEO Statement

Rutter's provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other protected status under Local, State or Federal Regulations.