What are the responsibilities and job description for the Team Member position at Rutter's?
Description
Rutter's Team Members facilitate the mission of delivering world-class customer service, convenient high-quality food and beverages, and the latest technology to provide convenience at the speed of life.
Responsibilities:
Essential Functions:
Physical Demands:
Qualifications Required:
Benefits (for eligible employees):
EEO Statement: Rutter's provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other protected status under Local, State, or Federal Regulations.
Rutter's Team Members facilitate the mission of delivering world-class customer service, convenient high-quality food and beverages, and the latest technology to provide convenience at the speed of life.
Responsibilities:
- Provide timely, courteous, and professional customer service.
- Operate cash registers, collect payments, maintain proper cash levels, and report all moneys due to the company.
- Complete customer transactions accurately and efficiently, ensuring compliance with applicable age-restricted product regulations.
- Report any customer issues to the store manager immediately and take action according to policy.
- Execute Rutter's Restaurant program, including food safety procedures.
- Perform duties at multiple workstations, such as register, food prep, make table, expediter, etc.
- Maintain store housekeeping functions, including dusting, sweeping, mopping, cleaning restrooms, emptying trash, etc.
- Stock and maintain inventory levels throughout the store.
- Work in various environments, including heat, cold, wet, or icy conditions.
- Implement assigned store-level marketing programs.
- Demonstrate a team-oriented approach through words and actions.
Essential Functions:
- Use a PC and/or other electronics.
- Talk, hear, read, write, and comprehend English.
- Operate cash registers, collect payments, maintain proper cash levels, and report all moneys due to the company.
- Perform duties at multiple workstations, such as register, food prep, make table, expediter, etc.
- Maintain store housekeeping functions, including dusting, sweeping, mopping, cleaning restrooms, emptying trash, etc.
- Stock and maintain inventory levels throughout the store.
- Be on time for scheduled shifts.
- Multi-task in a fast-paced environment.
- Have a high energy level, positive attitude, and excellent customer service skills.
- Interact productively with co-workers and function well in a team environment.
Physical Demands:
- Stand for prolonged periods of time.
- Frequent walking, stretching, bending, stooping, twisting, reaching, grasping, and repetitive movements.
- Lift, push, and/or pull up to 30 pounds.
- Get products into cold refrigerators or freezers.
- Tolerate exposure to cleaning products.
- Wear required personal protective equipment (gloves, face shield/goggles, apron, mitts, slip-resistant shoes, etc.).
Qualifications Required:
- Entry-level position; no experience necessary.
- Must be at least 16 years old.
- May be required to obtain RAMP certification *Beer/Wine locations only.
- May be required to obtain occupational license or permit issued by the Pennsylvania Gaming Control Board *VGT locations only.
- May be asked to travel to other Rutter's locations to assist covering shifts.
Benefits (for eligible employees):
- Eligibility for medical (spouse exclusion), dental, and vision benefits, and voluntary supplemental benefits after 60 days of employment.
- 401(k) plan participation for employees at least 21 years old after 6 months of employment and 500 hours worked.
- Paid time off (PTO) earned on an accrual basis after 1 year of full-time employment.
EEO Statement: Rutter's provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other protected status under Local, State, or Federal Regulations.
