Room Attendant Housekeeper Lead

Discover Your Odyssey

Are you an adventurer at heart, seeking a workplace that fuels your passion and a team that feels like family? Start your Odyssey with us—an award-winning team that not only works together but plays together, creating an environment where every day is an adventure.

Why Odyssey?

At Odyssey Resorts, we don't just offer job opportunities; we provide a canvas for your career dreams. Here's what you can expect:

• Flexible Freedom: Experience work-life balance with flexible schedules, working hours, and payday on demand. Your success is not just about the work you do; it's about the life you build around it.
• Employer Recognition: Join a company recognized as a Star Tribune Top 200 Minnesota Workplace for two consecutive years. Odyssey has become an employer of choice, fostering happy employees and a culture worth celebrating.
• State-of-the-Art Resources: Access cutting-edge tools and resources designed for your success. With ample and relevant learning and training resources, we invest in your growth.
• Hospitality from the HEART: Immerse yourself in a culture that revolves around the “Hospitality from the HEART” philosophy—a welcoming space where diversity, equity, and inclusion are not just words but lived experiences. Be part of a team where your unique contributions brighten the lives of guests and enrich your own journey.
• Engage, Innovate, Impact: Become a part of Odyssey Cares, including our sustainability program aligned with the UNESCO Sustainable Travel Pledge. Our team actively invests in local communities, collaborates for industry innovation, supports charitable causes, and encourages personal stewardship. At Odyssey, your work extends beyond the resorts; it's a catalyst for positive change.
• Open Doors for Growth: As part of a growth-focused company, unlock opportunities for career advancement. You’ll be part of an engaged team that values your ideas and nourishes your potential.
• Awesome Benefits: We care about our employees' wellbeing. That's why all seasonal employees have access to our Employee Assistance Program (EAP).

Your Odyssey Awaits:

Ready to create lasting memories, enrich lives, and be part of an extraordinary journey? Join Odyssey Resorts, where every day is a new adventure, and your story is yet to be written.

DEPARTMENT: Housekeeping (seasonal)

REPORTS TO: Director of Housekeeping

SUMMARY:

Responsible for cleaning and inspecting guest rooms, lodge rooms and cabins. Along with supervising Room Attendants to make sure they are working efficiently and effectively. Perform outstanding guest service & maintain interdepartmental lines of communication and interact daily with guests and resort staff.

EDUCATION and/or EXPERIENCE:

• Previous housekeeping/ environmental service experience beneficial
• Previous supervisory work beneficial

ESSENTIAL DUTIES:

• Supervise Room Attendants to ensure they are working efficiently and effectively
• Inspect rooms and address deficiencies to meet cleanliness standards.
• Train and mentor new Room Attendants.
• Strip rooms of dirty linens and garbage.
• Utilize dishwasher and other cleaning equipment as needed.
• Clean and stock bathrooms; including but not limited to, mirrors, showers and tubs, toilets, sinks, countertops and floors.
• Ensure guest rooms are properly stocked with necessary supplies.
• Make beds, change pillowcases, and arrange bedding according to company standards.
• Clean windows, wipe down common surfaces, vacuum, sweep, and mop floors.
• Maintain a clean and organized golf cart or vehicle, ensuring it is stocked with necessary supplies.
• Keep vacuums, cleaning caddies, and other housekeeping equipment in good condition.
• Clean kitchen areas, including fridges/freezers, microwaves, ovens, stovetops, dishes, toasters, cupboards, tables, countertops, and floors.
• If licensed, safely operate work vehicles or golf carts while adhering to company driving policies.
• Follow proper lost and found procedures.
• Assist in maintaining a clean and organized break room and work area.
• Properly utilizes the ALICE app to update room statuses and maintenance reports.
• Submit room reports daily.
• Ensure compliance with all safety practices are followed.
• Foster positive working relationships and communication with all departments.
• All other duties as assigned.

EXPECTATIONS:

The employee must be able to perform each essential duty satisfactorily. (Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions.) Every employee must exhibit stellar guest service and a regular attendance record. Must be comfortable working in a team environment. If problems arise, will contact a member of housekeeping management. Follow all rules and policies as set forth in the employee handbook.

REQUIREMENTS:

• Must be at least 16 years of age
• Driver’s license preferred
• Stand; walk; sit; kneel; lift; push; pull; climb up and down stairs; reach with arms and hands; move/lift objects weighing up to forty (40) pounds.
• Must be able to withstand exposure to liquid and aerosol cleaning products containing various chemicals.
• Is an indoor/ outdoor position. Must be comfortable working in all environmental conditions, including but not limited to, rain, extreme heat or extreme cold.
• The scheduled end of shift is tentative and may require housekeeping to leave early or stay late.

Odyssey Resorts is an equal opportunity employer committed to a policy of nondiscrimination with respect to race, color, religion, sex, national origin, and any other class protected by federal, state, or local law, including, but not limited to, medical condition, disability, marital status, age, sexual orientation, or pregnancy