RV Service Manager

RV Country is looking for a strong committed leader to create an environment which controls efficiency, internal cost, profitability and can maintain positive employee relations. The Service Manager carries out responsibilities by building customer relationships, operating their department at maximum production, creating a motivating work environment and properly managing the assets of the department. This is a great opportunity if youre driven and experienced in the RV and/or Automotive field and possess the ability to be systematic and process driven.

Responsibilities

This position manages the daily business and work process flow for In Shop duties that include:

• Oversee the management of work orders, including customer contact during the diagnostic, quoting, and repair and invoicing (or claim creation) processes
• Oversee the scheduling of technicians and assigned work
• Provide leadership in the Service Center
• Conduct service meetings for safety, technical updates, and any needed communication
• Conduct weekly product update meeting with management team
• Participate in the process of continuous improvement for customers, employees and the company
• Participate in employee recruitment interviews

• Minimum 5 years experience in service operations or related field preferred.
• Experience in a leadership role with demonstrated ability to motivate and manage people.
• Ability to develop and maintain a good business relationship with both external and internal customers.
• Excellent communication skills
• Understand the service process.
• Analysis/problem solving skills.
• Team leadership and motivation skills to the service staff.
• Demonstrate commitment to and creative thinking for continuous improvement.
• High ability to multi-task.
• Excellent planning, organizational and time management skills

Education and/or Experience

Previous Service Management in a Related Field
High School Diploma
College Education preferred

Benefits

• Paid time off
• Paid Holidays
• Medical, dental and vision insurance
• 401(k)

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and to walk. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.