What are the responsibilities and job description for the Service Advisor position at RV Country?
Job Details
Description
This position contributes to the daily business and work process flow in our busy service department. Duties include but are not limited to:
- Support the RV Customer Service Philosophy and Standards.
- Create and maintain a positive relationship in the Service Center with RV service employees & Management.
- Participate in service meetings for Safety, Technical Updates, and employee communication.
- Attend weekly product update meeting with management team.
- Create work orders, including working directly with the customer during the diagnostic, quoting, repair, and invoicing (or claim creation) processes.
- Participate in the process of continuous improvement for customers, employees & the Company.
Qualifications
- Excellent communication skills.
- Understand the service process.
- Analysis/problem solving skills.
- Demonstrate commitment to and creative thinking for continuous improvement.
- High ability to multi-task.
- Ability to develop and maintain a good business relationship with both external and internal customers.
- Excellent planning, organizational and time management skills.
Education and/or Experience
- High school diploma or GED
- Must have a current active driver's license.
Benefits
- 401(k)
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- Paid time off
- Paid Holidays
- Referral Bonus
- Retention Bonus
- Employee of the Month Bonus
- Employee Discounts
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to stand and walk. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Equal Opportunity Employer:
RV Country is committed to providing equal employment opportunities for all associates. We value diversity and inclusion in the workplace and strive to create an environment where everyone can succeed.
Salary : $45,000 - $65,000
