What are the responsibilities and job description for the Service Writer Internal / External position at RV Dynasty, LLC?
Job Description
Job Description
Salary : $50,000-$100,000
This is a full-time & year-round position
Full-Time Position
Summary
The Service Writer supports the Service Department and is responsible for preparing work orders, ordering parts, receiving parts, stocking parts bins, claiming warranties, and providing exceptional customer service to RV Dynasty Customers.
Essential Duties And Responsibilities
- Provide our customers with a positive service experience & assure customer satisfaction.
- Schedule, coordinate, and supervise service orders with technicians, from customer drop off to customer pick up.
- Keep detailed, accurate records on service work, warranties, internal billing, etc.
- Ensure that work orders are cashiered in an accurate and timely manner.
- Track warranty work orders and warranty submissions and ensure they are billed and paid in a timely manner.
- Clearly communicate billing, inventory, warranty, or customer service issues to the Shop Foreman
- Responsible for walking through the services performed on the customers RV with each customer.
- Generate additional service work to drive sales and revenue to the service department.
- Maintain a safe and clean work environment.
- Promote the RV Dynasty brand and other product offerings.
- Other tasks required by the manager.
Knowledge, Skills, Abilities
To perform the job successfully, an individual should demonstrate the following competencies :
Salary : $50,000 - $100,000
