What are the responsibilities and job description for the Customer Service/Office Assistant position at RV WHOLESALERS?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries,direct customers to the right staff member (sales/service/etc.) The ideal candidate will possess strong communication skills, computer literacy, and a commitment to delivering outstanding customer service.
Responsibilities
- Answer telephone and direct customers to the proper department/persons. Maintain log of incoming calls.
- Manage front desk operations, greeting visitors and directing them appropriately.
- Perform data entry tasks accurately and efficiently to maintain customer records.
- Assist customers looking for parts/accessories.
- Check out customers making parts/accessories purchases.
- Check out service/warranty customers.
- Keep the lobby clean and parts area clean and organized.
- Put new parts out, properly priced and labeled.
- Collaborate with team members to resolve complex customer issues.
- Maintain a clean and organized workspace to enhance the customer experience.
- Receive factory parts and prepare for technicians.
- Gather factory parts new/used for return to factory.
Requirements
- Willingness to learn software systems applicable to your position.
- Strong computer literacy with proficiency in office software applications.
- Excellent time management skills to prioritize tasks effectively.
- Ability to work independently as well as part of a team.
- Strong attention to detail for accurate data entry and proofreading tasks.
- Positive attitude with a willingness to learn and adapt in a fast-paced environment.
Join us in creating memorable experiences for our customers while developing your skills in a supportive environment!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Ability to Commute:
- Delaware, OH 43015 (Required)
Ability to Relocate:
- Delaware, OH 43015: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18