What are the responsibilities and job description for the Account Manager position at RVNAhealth?
The Account Manager plays a key role in driving direct sales activities, resulting in high-quality referrals to our various service lines. Operating within the yearly sales action plan guidelines, this position is responsible for overall sales activities that drive growth in patient volume and increased revenue.
This role will require regular travel throughout Fairfield County, CT.
Key Responsibilities:
- Collaborate with the Business Development/Provider Relations Team to enhance awareness of RVNAhealth's individual service lines and community programs among strategic referral sources.
- Implement the monthly sales action plan by conducting sales calls to referral sources, increasing referrals, admissions, and revenue as outlined in the sales incentive metrics. Serve as the single point of contact for referral sources, ensuring regular communication and follow-through until facility discharge documents are received.
- Identify and evaluate RVNAhealth's strengths and competitive edge compared to other home health and home care agencies, developing effective strategies to sell against the competition.
- Provide in-service presentations to staff to increase customer service and maximize the agency's team approach.
- Manage RVNAhealth's transitional care process for patients discharging home with a comprehensive plan of care.
- Monitor patients admitted to hospitals and skilled nursing facilities to ensure referral back to RVNAHealth when appropriate.
- Support the development and promotion of beneficial community programs, including flu clinics and other medical and non-medical initiatives.
- Present to and/or join community groups to enhance awareness of RVNAhealth's service offerings, representing the agency at area fairs/events with booth exhibits as needed.
- Maintain knowledge and compliance with all agency and regulatory procedures, including Corporate Compliance, HIPAA, and Medicare conditions of participation.
- Minimum two years experience in healthcare.
- Demonstrated ability to increase community awareness and promote agency programs and services.
- Ability to implement a successful sales action plan with account-specific goals and conduct successful sales calls to increase referral volume.
- Capacity to create and distribute written marketing materials aligned with sales and marketing plans.
- Professional representation of the Agency through all written and verbal communications.
- Knowledgeable about Aging in Place program.
- Demonstrated ability to increase community awareness and promote services.
- Demonstrated ability to develop and implement successful daily/weekly sales action plans and conduct successful sales calls.
- Strong organizational skills.
- Self-motivated individual able to produce results working independently and as a team member.
- Ability to work under-pressure.
- Effective collaboration with people from diverse backgrounds and professions.
- Skillful in Microsoft office computer software and internet research. Experience with CRM software preferred.
- Ability to travel throughout Fairfield County, CT.
- Competitive compensation
- Extensive benefits, including medical, dental, and vision insurance, a 403(b) plan with matching contributions, life and disability insurance plans
- Paid time off
- Personal Wellness Days
- A supportive and employee-centric culture
- Comprehensive orientation
- Career path
- Ongoing educational, training, and certification opportunities
- Wellness programs
- Work-life balance
Requirements & Qualifications:
About RVNAhealth:
RVNAhealth is a twelve-time winner of the Hearst Media Top Workplaces Award, offering rewarding career opportunities where you can make an enormous impact.
Benefits of Working at RVNAhealth:
RVNAhealth is an Equal Opportunity Employer, committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics. It will be a condition of employment to submit to a pre-employment physical/drug screen and background check, which may include fingerprinting, verification of employment, paraprofessional certifications, designations or licenses, and educational background.
