What are the responsibilities and job description for the Service Administrator position at RWC International LLC?
Looking for a long-term career in a high demand industry with a great career path for growth? We offer many different opportunities depending on your background and experience level. RWC International is a proven leader in the truck and bus service and repair industry. RWC is a family-owned company that cares, and we offer competitive wages, paid time off & holidays, full health benefits and a 401k match. We value what makes a family successful: commitment, compassion, hard work and a desire for each other to succeed. No matter what your level when you join us, we want to help you grow.
POSITION OVERVIEW
- The Service Administrator is charged with organizing the billing and time tracking portion of the Service Department from customer pay to warranty submission.
DUTIES & RESPONSIBILITIES
- Fields incoming internal and external customer inquiries for the Service Department, both in terms of phone calls and walk in customers.
- Reviews and adjusts timecards for the technicians as needed.
- Opens work orders as directed, updates technician comments, and prepares the work orders for closing. May close work orders as directed by the Service Manager.
- Assists the Service Manager in staying on top of work orders in process to ensure that they are closed in a timely fashion.
- Monitors cash work orders and communicate with the service Manager and Technician to ensure that equipment with an unpaid work order does not leave the Service Department.
- Maintains Service Department filing and records as needed.
- Other duties as assigned by management.
Salary range for SERVICE ADMINISTRATOR (depending on experience level) can range from $22.00 to $25.00 / Hour eligible for monthly performance bonus after 90 days.
ACTIVITY AND KNOWLEDGE REQUIREMENTS
Employee safety is a prime concern of RWC. This position is not a safety sensitive position but may fall under the requirements of the RWC Drug and Alcohol policy.
- Strong organizational and communication skills.
- Ability to use computer applications such as Microsoft Office and internet-based programs.
- General understanding of mechanical/technical terms.
- Excellent customer service skills.
Must be able to successfully pass a background check and pre-hire and drug test and alcohol test.
M/F/V/H
Salary : $22 - $25
