Business Solutions Manager

Business Solutions Manager Description Overview

The Business Solutions Manager leads the Technology and Continuous Improvement department's Business Solutions team, driving process advancement initiatives and operational efficiencies across the Brokerage and Freight Management divisions. This role is central to the development and execution of through strategic collaborations with both internal teams, and external stakeholders, including Freight Management account managers and their customers. By balancing strategic project management with effective leadership, this position ensures our project solutions exceed customer expectations from design through post-implementation support.

Duties and responsibilities

Essential duties and responsibilities of the position include but are not limited to:

Comprehensive Project Solution, Management, and Execution

• Drive the identification and implementation of forward-thinking solutions that address the unique challenges of our internal and external customers.
• Lead and provide direction to team members throughout the entire project lifecycle from design through post-implementation, ensuring seamless execution and ongoing support for hyper-care phases of both large-scale logistics applications and smaller initiatives.
• Oversee and verify that project plans, schedules, and timelines are thorough and accurately detailed. Once project initiation, continuously monitor adherence and guidance on regular project status updates, communication of major milestones, identification of potential risks, and documentation, communication, and tracking of meeting outcomes, action items, and deliverables.

Strategic Collaboration and Engagement

• Develop and maintain effective relationships with internal and external customers to understand their challenges and opportunities, and support business initiatives that promote growth and profitability.
• Ensure priorities, tasks, and projects align with strategic objectives, and maintain clear and transparent communication among all stakeholders to effectively monitor progress and manage any challenges.
• Design end-to-end solutions that propel growth, drive cost savings, and achieve operational efficiencies across departments.

Team Leadership and Capability Building

• Lead and set clear expectations to direct the team’s work on multifaceted projects by emphasizing collaboration, assistance, and shared knowledge.
• Mentor and coach team members to be accountable for delivering projects on time and within scope, as well as continuously elevating their capabilities to manage complex customer interactions and solutions development.
• Prioritize, manage, and coach the team to ensure that all work being executed improves customer experience, team member effectiveness, or profitability, and quickly exits those that can’t or won’t.
• Implement strategies for team enhancement to align with the company’s strategic objectives.

Operational Excellence and Continuous Improvement

• Ensure budget accountability, identify cost-saving opportunities, and enhance overall performance and profitability.
• Anticipate risks, uncover inefficiencies, take ownership of challenges and complex issues; implement contingency plans and corrective actions through critical thinking and creative problem-solving, and achieve results while maintaining deadlines or customer commitment.

Other duties as required and assigned.

Qualifications

Qualifications to perform the job successfully include:

Education: 4-year degree in Business Administration, Logistics, Supply Chain Management, Continuous Improvement, or a related field is preferred

Experience: At least 5 years of professional work experience with a strong emphasis on 3PL (Third-Party Logistics) or logistics/supply chain management sectors.

Skills and Competencies

Project Management: Strong experience in overseeing projects from inception through to post-implementation, including planning, execution, and evaluation stages. Ability to manage projects effectively under budgetary and time constraints.

Customer Relationship Management: Excellent skills in building and maintaining productive relationships with both internal and external stakeholders, including the ability to understand and anticipate customer needs and develop solutions that enhance customer satisfaction.

Strategic and Analytical Thinking: Capable of identifying growth opportunities and operational improvements, developing strategies, and implementing solutions that align with organizational goals. Advanced analytics skills, comfortable working with large sets of customer data to drive decision-making and improvements.

Communication and Collaboration: Exceptional verbal and written communication skills, crucial for negotiating, persuading, and aligning various stakeholders towards common goals. Ability to articulate ideas clearly and effectively to a diverse audience. Highly skilled in fostering collaboration and driving teams towards achieving strategic objectives.

Critical Thinking and Problem-Solving: Exhibits excellent critical thinking abilities, with a knack for identifying challenges and devising effective solutions. Should be adept at change management, highlighting a flexible and adaptable approach to driving improvements.

Executive Engagement: Proficient in preparing and presenting materials to both internal and external executives, effectively communicating complex ideas and strategic plans. Experienced in interacting with senior leadership to gain buy-in and drive organizational change, reflecting a strong ability to command respect and attention in high-stakes meetings.

Personal Attributes

Innovative Mindset: Passionate about leveraging technology for business improvements, with a spirit of experimentation and innovation.

Strategic Thinker: Ability to see the big picture and align technological solutions and process improvements with organizational goals.

Adaptable: Comfortable navigating ambiguity and adapting strategies in a fast-paced, dynamic environment. Ready to travel and engage with stakeholders across different locations.

Working conditions

This position is performed in a general office setting.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to operate a computer/laptop and telephone, and ability to talk and hear.

RWI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.