What are the responsibilities and job description for the Logistics Coordinator II position at RWI Logistics?
This position delivers outstanding customer service while collaborating effectively as part of a team. Adheres to guidance provided by the Operations Manager to meet customer needs by utilizing our processes and technology to enhance efficiency. Superior operational execution will positively influence our customer's supply chain through resolving issues related to scheduling, carrier compliance, and general exception management.
Duties and responsibilities
Essential duties and responsibilities of the position include but are not limited to:
- Customer-Focused Execution: Build and maintain strong customer relationships by delivering service excellence through accurate, timely, and efficient execution of logistics activities in alignment with customer specifications and expectations.
- Operational Execution and Customer Load Management: Manages and enters customer load data in the Transportation Management System (TMS). Ensure timely and accurate updates on load statuses (i.e. loaded, pick-up, delivery, empty) and any in-transit changes while providing sufficient documentation for communication to internal and external customers as necessary.
- Communication and Escalation: Actively communicate relevant information to customers, carriers, and internal stakeholders. Implement corrective actions and escalate service issues proactively to prevent service failures.
- Scheduling and Load Coordination: Handle the scheduling, rescheduling, and coordination of all pick-up and delivery appointments. Proactively communicate changes to shippers and receivers to prevent disruptions and optimize routing.
- Driver and Carrier Coordination: Provide drivers with detailed routing instructions and directions. Assist with driver-related activities and communicate directly with carriers on detention and accessorials.
- Exception and Problem Resolution: Use critical thinking and available tools to troubleshoot and resolve issues related to scheduling, carrier compliance, or delivery exceptions. Escalate unresolved or complex issues to the appropriate team members or management when necessary.
- Operational Quality Assurance: Perform quality checks on key logistics activities to ensure data accuracy and compliance. Identify and document defects or discrepancies, and take corrective actions when needed.
- Financial and Load Closure Verification: Confirm all data and financial details before marking loads as delivered. Complete accounting-related tasks as required to support billing accuracy.
- Freight Claims and OS&D Investigation: Initiate documentation for overage, shortage, and damage (OS&D) claims in accordance with established procedures. Coordinate next steps with appropriate stakeholders.
- Route Planning (After-Hours): Conducts route and load planning in line with customer requirements and managerial guidance, consolidates customer orders, reconciles established rates with available transportation providers, and identifies new carriers to provide service at competitive rates after primary work hours.
- Spot Load Execution: Occasionally executes recovery/exception-based spot loads and source for trucks and carriers to complete movement of customer’s freight within predetermined guidelines.
- Other duties as required and assigned.
Qualifications
Qualifications to perform the job successfully include:
Education: High school diploma or GED (General Education Diploma) equivalency
- Technical Proficiency: Strong proficiency in Microsoft Outlook and the ability to quickly learn company-specific software. Proficient in using TMS for load management, shipment tracking, and data entry.
- Communication Skills: Exceptional verbal and written communication skills to effectively interact with internal teams, carriers, and customers.
- Problem Solving and Critical Thinking: Capable of proactive problem resolution and critical thinking, with the ability to escalate complex issues appropriately.
- Organizational and Time Management Skills: Strong ability to multitask and prioritize in a fast-paced, deadline-driven environment. Organized and detail-oriented.
- Customer Service Orientation: Committed to providing outstanding customer service, ensuring customer needs are met efficiently.
Working conditions
This position is performed in a general office setting.
Physical requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to operate a computer/laptop and telephone, and ability to talk and hear.
RWI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
