What are the responsibilities and job description for the Communications Operator position at RWJBarnabas Health?
Job Overview:
RWJBarnabas Health is hiring a Communications Operator for Clara Maass Medical Center. This position is a Full-Time, Day position.
Qualifications:
Required:
- Highschool graduate or equivalent
- Previous experience in a telecommunications or customer service role
- Proficiency in operating phone systems and/or computer-based switchboards
- Strong verbal communication skills
- Ability to handle high stress situations
- English is a must
Preferred:
- Knowledge of hospital operations and medical terminology is a plus
- English is a must, other languages are a plus
Scheduling Requirements:
- Shift work including nights, weekends, and holidays may be required
- Nights
- Per Diem
Essential Functions:
- Relays incoming and outgoing calls promptly and courteously
- Handles callers professionally and helpfully
- Monitors operations of telephone and paging systems
- Ensures that telephone equipment is in good working order and that problems are reported to the proper department
- Monitors emergency alarms and medical alarms located in the office
- Communicates medical and other information to authorized recipients
- Operates the hospital s telecommunication systems i,e,
- multi-line phone systems and computer based switchboards and in-house paging system
- Announces and beeps medical codes, disasters, and other emergencies in accordance with hospital and system policies
- Maintain accurate records of emergency calls
- Demonstrates a thorough awareness of and familiarity with information resources in the department
- Works closely with other hospital staff to ensure seamless communication and patient satisfaction
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
