What are the responsibilities and job description for the Communications Representative position at RWJBarnabas Health?
Job Overview:
RWJBarnabas Health is hiring a Communications Representative for Jersey City Medical Center. This position is a Part-Time, Day position.
Qualifications:
Required:
- High school diploma or equivalent
- Good knowledge of PBX consoles a must
- Must be able to communicate clearly, have good diction, pleasant speaking voice, and be clearly understood over the telephone
Preferred:
- One (1) year of experience as telephone operator in a busy multi-position environment preferred; will also consider customer service experience
- A bilingual candidate is strongly preferred
Scheduling Requirements (non-exempt positions remove when posting):
- Shift working, 6:00am 2:00pm each shift
- Monday, Tuesday, and every other Wednesday
- PD
Essential Functions:
- As a Communications Operator, you are usually the first point of contact for anyone who phones a hospital.
- You will operate switchboard equipment to receive calls and pass them on to the correct person or department.
- Operates the telephone switchboard by connecting calls to the appropriate extension or outside party.
- The employee works as the sole operator dealing with complex or emergency situations, which are common.
- The employee performs clerical support service in connection with duties,
- Receives Incoming local and long-distance calls and connects to the appropriate office or Individual by regular extension or by the paging system.
- Receives Information from caller in order to make proper connection when the caller is unclear.
- Furnishes direct factual information on routine matters such as hospital visiting hours and other requested information when there are no questions as to propriety of releasing such Information.
- Refers inquiries on in-patients' condition to the appropriate nursing station, nursing supervisor or doctor.
- Refers other Inquiries to appropriate member of staff.
- Transfer all coming, out-going or intra-office calls to proper department.
