What are the responsibilities and job description for the Patient Access Representative I position at RWJBarnabas Health?
Job Overview:
The Patient Access Representatives is responsible for coordinating and facilitating registrations and admissions by obtaining pertinent demographic, financial and insurance information on all patients. The Patient Access Representatives ensures timely registration and promote patient satisfaction.
Qualifications:
Required:
- High school diploma or equivalent education
- 3 years in health care setting
Preferred:
- Strong communication and interpersonal skills
Scheduling Requirements:
- Shift working: Days 8:30am-5:00pm
- Monday through Friday
- Full-Time, 40 hours per week
Essential Functions:
- Greets all patients/visitors promptly and courteously directs to appropriate location
- Monitors the atmosphere in the waiting area and will help assist in notifying patients of wait times
- Interviews patients, relatives or other responsible persons in order to gather pertinent demographic and financial information for processing
- Obtain required forms, signatures and copies of insurance cards and personal identification for guarantee of payment/assignment of benefits all patients
- Timely notify patients of any possible delays to their schedule and provide updates as available
- Completes check-in and registration process accurately while maintaining patient privacy
- Using National Patient Safety Goals, correctly identifies and bands patients upon check-in
- Monitors and resolves appointment request work queues in addition to pre-registration work queues
- Forwards all outside MD insurance/medication orders to the Authorization Specialist for insurance verification and authorization/referral requirements
- Prioritizes work and resolve problems promptly and professional
- Will assist in scheduling of chemotherapy treatment visits
- Supports departmental policies, practices and initiatives
- Willing to float to Medical and Surgical oncology practices located in the cancer center
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
