What are the responsibilities and job description for the Patient Access Representative position at RWJBarnabas Health?
Job Overview:
The Patient Access Representative is responsible for coordinating and facilitating registrations and admissions by obtaining pertinent demographic, financial and insurance information on all patients. The Patient Access Representative ensures timely registration and promote patient satisfaction.
Qualifications:
Required:
- High School Diploma or equivalent
- Good written and verbal communication skills in English
- Must be able to type accurately
Preferred:
- Service-oriented background (such as previous hospital and/or physician office)
Scheduling Requirements:
- Shift coverage between 7:00am-7:00pm. Hours will vary based on department needs
- Monday through Friday, with weekend (Saturday) and holiday coverage
- Full-Time, 40 hours per week
Essential Functions:
- Interviews patients, relatives or other responsible persons in order to gather pertinent demographic and financial information for processing.
- Obtain required forms, signatures and copies of insurance cards and personal identification for guarantee of payment/assignment of benefits. Also issues copies of State of New Jersey Charity Care guidelines to all patients.
- Obtains insurance information and initiates verification process via third party clearinghouse.
- Informs patient of Financial Responsibility and collects appropriate dollar amount for services to be rendered. Scans copies of insurance card, proof of address and personal identification in compliance with hospital Red Flag Policy.
- Completes Medicare Questionnaire on all patients that are eligible. Obtains required legal signatures or witnesses verbal consent according to departmental policy for all admissions in a thorough and consistent manner.
- Follows process to obtain written or verbal consent.
- Demonstrates the ability to understand and explain federal and state regulations including but not limited to Medicare Secondary Payer regulations for Medicare eligible patients, the New Jersey Charity Care Program and Advance Directives, POLST, HIE/HIO.
- Complies with all departmental procedures as they relate to Advance Directive, POLST TOS Collections, latex allergy screening, and the Pneumonia Vaccination Program notification.
- Accurately logs and scans all patient admission specific paperwork, including orders, consults, history, physicals, etc. Distributes and or delivers all completed paperwork and patient I.D. Cards. In accordance with processes according to Registration type, properly searches and assigns patient Medical Record numbers and account numbers.
- Follows all department policies as they relate to complete and accurate patient registrations, Follows all downtime procedures accurately and efficiently.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
