What are the responsibilities and job description for the Patient Access Representative position at RWJBarnabas Health?
Job Overview:
The Patient Access Representative I position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative I is responsible to greet all patients in a timely and friendly manner.
Qualifications:
Required:
- High School Diploma or equivalent
Preferred:
- Knowledge of EMR
- Previous work experience in a medical setting performing patient registration and scheduling
- Familiar with Medical Terminology and Insurance payors
- familiar with the computer and possess a good data entry skill
Scheduling Requirements:
- Shift: Days, hours can vary between 8:00am-5:00pm depending on coverage need
- Monday through Friday, depending on coverage need
- Per Diem
Essential Functions:
- Block and manage scheduling system for providers when needed.
- Complete monthly appointment reports.
- Handle all incoming phone calls and/or emails regarding scheduling appointments.
- Manage department UBER rides for all patients receiving treatment
- Organize all new patient documentation and present to Medical Director for scheduling with specialty Physicians.
- Track all reschedules and monitor no-shows trends and report to Director monthly.
- Retrieve medical records for new patient
- Provides excellent customer service to all patients, colleagues and other external and internal customers
- Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling , pre-registration and/or registration based on assigned work
- Obtains and accurately documents all demographic information
- Obtains insurance information and initiates the verification process via third party clearinghouse
- Completes verification of coverage of all insurances and financial clearance activity has been completed
- Meets and exceeds department goals including accuracy, point of service collections and productivity
- Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
- Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
