What are the responsibilities and job description for the Patient Services Rep position at RWJBarnabas Health?
Job Overview:
Patient Service representative performs various front desk/ administrative duties in order to ensure patient and staff satisfaction and timely service delivery.
Qualifications:
Required:
- High School Diploma/ Vocational High School Graduate or possession of an approved High School Equivalency
- One-year experience in clerical or receptionist work thorough knowledge of modern office methods, practices, equipment and ability to perform confidential and complex clerical tasks
.
Preferred:
- Experience working with urban populations of multiple ethnic and cultural backgrounds
- Good oral and written communication skills
Scheduling Requirements:
- Full Time Day
Essential Functions:
- Greets patients and visitors in a courteous and friendly manner
- Answer a high volume of incoming calls promptly, transferring calls to staff as needed
- Responsible for scheduling and coordinating patient appointments
- Assist with maintaining and updating provider schedule on scheduling system as needed,
- Verify insurance of patients prior to their appointments to identify patients with non-participating plans and resolve any surrounding issues prior to their appointments
- Register patients in a timely manner, verify patients full legal name spelling and date of birth, and accurately input all required information into the patient registration system
- Maintain and update professional knowledge and proficiency through continuing education, staff meetings, workshops, and serving on special committees
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
