What are the responsibilities and job description for the Receptionist position at RWJBarnabas Health?
Job Overview:
Maintains high standards on a daily basis as they pertain to customer service within the Radiation Oncology department.
Qualifications:
Preferred:
- High School diploma
- 1-2 years of experience in similar position/customer service role, preferably in a hospital
- Candidate will possess excellent communication and customer service skills, computer literacy and ability to multitask in a fast-paced environment
Scheduling Requirements:
- Day Shift
- Full-Time
Essential Functions:
- Answers telephone by third ring
- Politely asks callers to hold when necessary
- Demonstrates telephone courtesy and positive guest relations skills
- Tracks all calls to assigned modality by utilizing a call log for all incoming and outgoing assistance calls
- Consistently uses language skills to convey a clear message with a positive and supportive attitude
- Complies with HIPAA regulations regarding patient confidentiality and Protected Health Information
- Provides assistance to technologists
- Tracks exams and updating patient information in Radiology Information System
- Schedules patients
- Assists staff by locating and retrieving patient images and reports both internally and externally
- Answer routine questions from staff physicians and radiologists
- Communicating with internal and external scheduling departments
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
