What are the responsibilities and job description for the Rotating Shift - Systems Support Analyst position at RX2 Solutions?
TITLE : Rotating Shift - Systems Support Analyst
TYPE : Contract
LOCATION : Norristown, PA
ONSITE / REMOTE / HYBRID : Onsite
START DATE : December 2024 / January 2025
SHIFT : Rotating Shift, 7 : 00 am to 7 : 00 pm or 7 : 00 pm to 7 : 00 am, including weekdays and weekends
We are looking for a Systems Support Analyst. This role requires working a rotating shift schedule, either from 7 : 00 am to 7 : 00 pm or 7 : 00 pm to 7 : 00 am, including weekdays and weekends. As part of the IT Operations & Support Center's 24x7 team, you will collaborate with a partner during your shifts to ensure continuous coverage.
MAIN RESPONSIBILITIES
- Responsible for monitoring and resolving issues related to the production technology environments.
- Primary responsibility of the on-shift staff is to oversee overnight IT systems, address any problems that arise, and promptly alert Subject Matter Experts when necessary.
- Stay informed about ITOC operations and assist with incident management, providing a status update to the next day shift on any events that occurred overnight.
QUALIFICATIONS
EOE STATEMENT
We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
