Manager, Implementation

Founded in 1995, RxBenefits occupies a unique niche in the healthcare benefits industry as a strategic expert on pharmacy benefit procurement and administration. Staffed by veterans of the benefit and pharmacy industries, our first specializes in advocacy services for consultants on behalf of employers, employees, and their covered dependents. With our guidance and specialized expertise, clients maximize the value of their pharmacy benefits, enjoying a significant increase in services and cost savings. As a proven pharmacy partner, RxBenefits provides all pharmacy benefit manager (PBM) administrative services, ensures contract criteria and performance guarantees are met or exceed requirements, and produces quantitative results on the value of the offerings. Our firm is the only pharmacy administration company in the U.S. that brings award-winning service to employers while leveraging the industry-leading capabilities of top PBMs. RxBenefits serves a national client base from our headquarters in Birmingham, Alabama.

Manager, Implementation

RxBenefits is hiring!

We are adding a leadership position to the growing Implementation team in our Birmingham, AL office. The Manager is responsible for a range of implementation activities intended to achieve a high level of client service and satisfaction during their implementation phase. This position will be located in Birmingham, AL or remote.

Job Responsibilities Include

• Manage and provide leadership to a team of Implementation Coordinators, with a focus on developing talent and delivering successful results
• Assist Implementation Director/Management with development of team goals, providing team support, and with creating training documents to assist with team growth/development
• Continually analyze team processes/procedures and provide recommendations and solutions for improvement opportunities
• Handle multiple implementation projects at any given time
• Support various aspects of implementation process in conjunction with Implementation Team
• Lead and attend calls with brokers, clients and PBM Partners around the setup of benefit design
• Gather business requirements as necessary and apply detailed working knowledge of RxBenefits standard products and features to support the Account Management (AM) team
• Create configuration documents (SOB, CRD, Project Plans, GIS, etc.) for setup in RxBenefits and PBM systems
• Recommend implementation of features and functions where appropriate prior to the go-live date
• Work with Implementation Quality Analyst, where necessary, to create and assist with testing process to ensure integrity of data conversions prior to go-live
• Track tasks accomplished, time spent and milestones completed using internal RxBenefits tools
• Assist with identification of risks, and with development of mitigation or avoidance plans
• Communicate with AM team and other stakeholders throughout the implementation project life cycle
• Assist AM team with post-live support questions when needed
• Other duties as assigned
  
  

Required Skills / Experience Include

• Degree in Business, Accounting, Computer Information Systems or related field or equivalent experience may be considered
• Minimum of 2 years professional level experience in a position with project management and 3 years’ experience with product implementation. Prior experience in a client facing position desired
• Prior experience in the Pharmacy / Healthcare industry
• Working proficiency of company standard MS Windows and associated office productivity software tools (Word, Excel, PowerPoint)
• Demonstrated leadership experience
• Proven business integration skills
• Proven analytical skills
• Excellent organizational/project management skills
• Sense of urgency necessary to meet goals, objectives and deadlines
• Excellent interpersonal and human relations skills. Able to work with people of varied technical backgrounds and management levels
• Excellent written, verbal and presentation skills. Able to communicate technical concepts to non-technical personnel
  
  

RxBenefits is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Other details

• Job Family Implementation
• Pay Type Salary
• Employment Indicator Regular