Senior Network Technician

Description

• Perform identified Move/Add/Change (MAC) activity to include all required network modifications both physical and logical. May include moving/adding connection in network closet and terminating port connections at the end location (desk/office/conference room, etc.). May include necessary changes within the switch to accommodate port activation. 
• Perform as first responder to ITSM and Service Now problem tickets. May include a variety of duties to include customer contact, problem identification, and research, taking corrective action, acquiring additional support, documentation, and problem closeout.
• Support other network personnel as required with the installation/modification of network infrastructure and components. 
• Support during off-hours and weekends may be required for maintenance windows and break/fix. Monitor, control, and isolate problems in a data communications network.   
• Monitor all network activity. Activate/deactivate network lines according to established schedules. May perform first-, and/or second-level problem determination (first level is help-desk). Interface with users and/or network vendors.
• Set up and test a variety of systems and hardware components prior to field deployment. 
• Analyze failed equipment according to established methods or procedures and determine whether equipment is repairable in-house or must be returned to the vendor for repair. 
• Perform standard repairs and tests of components or equipment that can be repaired in-house. Test incoming repaired items from vendor to ensure that repairs were properly done. 
• Ensure compliance with standard IT security rules and regulations. Physically install network assets (i.e. switches, routers, firewalls, network tools, & testing devices) in network closets and data center network cabinets including: 

                1. Logically configure   network switches and tools/testing devices

                2. Complete patching of circuits into switches

                3. Perform network closet clean-up, switch port optimization, and survey work   as needed

                4. Operate network test equipment (layer 1-3)

• Monitor and take appropriate action from network alerts generated from management tools.
• Administer ITSM / Service Now network ticket queue. Respond, update, and close Remedy incident tickets (break/fix and service requests). Support network break/fix actions to restore service to customers. Meet network SLA and performance measurements.
• Provide customer interface communication skills. Take initial Tier 1 calls from customers and/or help desk.
• Administer network asset tool to help assist in data integrity. 
• Administer network drawings and documentation tools.
• Support after-hour network change control maintenance windows as needed.
• Assist with other network personnel to maintain well organized network equipment storage areas.
• Assist with network equipment RMA activities as needed.
• Update and maintain AutoCAD and Visio drawings. 

Requirements

• Five years of experience as a Network Technician. CCNA OR CCENT certification preferred (but not required).
• Fundamental knowledge of networking, hardware, and software
• Perform advance Cisco switch configuration from command line layer 2 and layer 3 configurations involving expert knowledge of the Cisco IOS in an enterprise environment. This includes knowledge of HSPR, RPVST, EIGRP, BPDUs, Vlans, Trunks, and VTP.  Working experience of at least 3 years hands on
• Advanced troubleshooting of complex switching problems for Spanning tree, vlans, ether channel and layer 3 routing protocols OSPF, EIGRP, and BGP. 
•  Work   with facilities for new build outs of office spaces and new site for Network   cabling Fiber, cooper, power, cabinets, racks and data closets. Work on   budgeting, pricing out quotes and comparing quotes from cabling / electrical   venders. This will include interacting with the customer and venders on a   daily basis.
• Over 3 year Working experience of Cisco Wireless support of WAPs and WLCs in lightweight mode running multiple SSIDs and WLANS.
• Advanced knowledge of Single mode, Multimode fiber, cooper cat 6 and other layer 1 cabling trouble shooting including use of TDR and Fluke testers.

• Pay Transparency Statement

Ryan Consulting Group, Inc. complies with all relevant pay transparency laws in each state and jurisdiction where we operate. This includes providing salary ranges and pay data in compliance with state or local regulations where applicable.

We also ensure that applicants and employees in relevant states are informed of their right to inquire about pay information as required by state or local laws. Employees and applicants in states where pay transparency laws are in effect can expect to be provided with salary information upon request during the hiring process.

• Equal Employment Opportunity (EEO) Statement

Ryan Consulting Group, Inc. is an equal opportunity employer. We are dedicated to ensuring equal employment opportunities in all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and termination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Ryan Consulting Group, Inc. is also committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to a disability in the application process, please contact humanresources@consultrcg.com.

• Drug-Free Workplace Statement

Ryan Consulting Group, Inc. is committed to maintaining a drug-free workplace, in compliance with the Drug-Free Workplace Act of 1988, which is a requirement for all federal contractors. We recognize the impact that drug and alcohol abuse can have on the safety, health, and productivity of our workforce, and we are dedicated to providing a work environment that is free from illegal drugs and alcohol. All employment offers are conditional upon successfully passing a drug screening.