What are the responsibilities and job description for the Sales Operations Supervisor position at Ryan Herco Flow Solutions?
Ryan Herco Flow Solutions, A SunSource Company, is the leading nation-wide distributor of fluid handling products providing ultrapure, corrosion-resistant fluid handling systems and expertise. We sell to a broad base of customers in industries such as electronic component and equipment manufacturers, chemical manufacturers, water & waste treatment, metal finishing, pollution control and life sciences companies. We also serve the construction market through mechanical contractors.
Position Purpose/Summary:
Inside Sales Leader with responsibility to facilitate an atmosphere of cooperation, accountability and empowerment.
Essential Responsibilities/Duties
In the performance of their respective tasks and duties all employees are expected to conform to the following:
- Perform quality work within deadlines with or without direct supervision
- Interact professionally with other employees, customers and suppliers
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
- Follow company safety policies and procedures.
Material responsibilities and essentials duties which must be completed in achieving the objectives of the Operations Supervisor Position:
- Insures that the Inside Sales team is pro-active and productively engaged in selling activities.
- Provides and insures customer satisfaction through timely quotes, bids and follow-up.
- Assists in recruitment, interviewing and hiring Inside Sales and Warehouse employees.
- Trains, coaches, and leads staff.
- With direction from Regional Manager, Director of Sales Operations, and Human Resources counsels and implements discipline
- Liaison for Outside Sales, Regional Manager and customers.
- Reviews the daily edit and remits information to corporate offices.
- Supports and facilitates implementation of sales and marketing plan.
- Upholds and promotes Ryan Herco Flow Solutions image of professionalism and service at all times.
- Adheres to company policies and procedures and holds staff accountable.
- Leads by example.
- Holds Inside Sales team members accountable to achieving sales and marketing objectives.
- Performs additional duties as requested
Requirements:
- Bachelors Degree Preferred
- 3 years Inside Sales/Customer Service Experience
- Knowledge of PVC fittings or plumbing industry is a plus
- PC skills, including Microsoft Word, Excel and PowerPoint
- Mechanical/Technical aptitude
- Excellent Written and Verbal Communication
- Excellent customer service skills. Interacts effectively and works productively with a wide range of people
- Solid interpersonal skills, able to maintain cooperative working relationship with all levels of personnel
- Reliable and effective communicator
- Strong teamwork and professional demeanor
Ryan Herco Flow Solutions is an Equal Opportunity Employer. Employment is contingent on successful completion of background investigation and drug screen.
So if you are a self-motivated individual and effective in achieving customer service success through your professional accomplishments then we want to hear from you!
WE ARE COMMITTED TO HIRING GREAT PEOPLE
WE ARE AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER M/F/V/D
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
