What are the responsibilities and job description for the Customer Experience Representative position at Ryan Lawn & Tree Inc?
Description
Want to work for the best? Ryan Lawn & Tree was just named one of the top three lawn and landscape companies in the U.S.! Ryan Lawn & Tree is passionate about the voice of the clean red trucks and helping customers in our communities. We go all out to provide world class service for all of our customers. We are seeking a compassionate, high energy, caring customer service representative to bring excellent customer service to our team!
Responsibilities of the Job:
- Provide accurate, friendly, and responsive service to customers
- Establish a positive rapport with existing and potential customers via inbound and outbound calls
- Maintains a working knowledge of products, services and policies within the business to serve as an internal information source
- Accurately document interactions and information into the customer database
- Effectively communicate with multiple departments and branches to ensure each customer's needs are met in a timely and accurate manner
- Ability to multitask
- Accurately typing and entering data received will engaging with customers
- Adaptability: Effectively manages and supports changes to processes and procedures
Requirements
- Bachelor’s degree or equivalent preferred, high school education or equivalent required
- 1-3 years of customer service experience in a call center environment
- Friendly and resolution focused interpersonal skills
- Articulate verbal and written communication skills
- Proven organizational and time management skills
- Ability to keep up in a fast-paced environment
- Strong attention to detail and ability to solve complex problems
- Excellent collaboration and teamwork skills
- Technical aptitude
- Experience navigating various business systems to support customer inquiries
- Salesforce experience is a plus
- Openness to additional responsibilities
Why work at RYAN?
RYAN is a proven leader in the lawn and landscape industry and has a reputation as one of the highest-quality lawn and tree companies in the nation. Our rapid, sustained growth has and will continue to provide advancement opportunities for employees that excel in their careers. In addition to being a non-smoking & EEOC company with advancement opportunities, other great benefits include:
- Full-time, year-round employment with bonuses available
- Ability for a hybrid schedule once training requirements have been met!
- Excellent benefits package
- Health Insurance
- 401k w/ company match
- Dental/Vision and more
- 100% Employee Stock Ownership Plan.
- 11 Paid Holidays
- 17 Days Paid Time Off
- Starting pay $18.00 per hour based on experience!
Salary : $18
