What are the responsibilities and job description for the Customer Experience Representative position at Ryan Lawn & Tree Inc?
Description
At Ryan Lawn & Tree, we're not just passionate about lush lawns and healthy trees, we’re passionate about people. Our clean red trucks are known across the region for delivering world-class service, and we’re looking for a compassionate, high-energy Customer Experience Representative to help us continue that tradition. We're Growing in Wichita - And You Could Be Leading the Way! Refer a Friend! Wichita is known as the “Air Capital of the World” with a rich aviation history, growing arts scene, and unbeatable midwestern charm. Offering a great place to live, work and grow your career.
As a CER, you’ll be the friendly voice behind our brand solving problems, building relationships, and helping customers feel valued every step of the way. At RYAN, we believe every customer interaction is a chance to make someone’s day better. If you're a strong communicator who enjoys solving problems and helping people, this could be the perfect opportunity for you.
What You’ll Do:
- Provide accurate, friendly, and responsive service via inbound and outbound calls to build customer rapport
- Input and manage customer data accurately, document all interactions, and process payments
- Serve as a knowledgeable and helpful resource regarding company services, scheduled appointments and policies
- Communicate effectively across multiple departments to ensure maximum customer satisfaction
- Multitask efficiently and effectively to manage customer interactions and various systems
- Adapt to new processes and changes with ease
Requirements
- High school diploma or equivalent (Bachelor’s preferred)
- 1-3 years of customer service or call center experience
- Excellent written and verbal communication and interpersonal skills
- Friendly, solutions-focused attitude
- Detail-oriented with excellent time management skills
- Comfortable navigating multiple systems (Salesforce, QuickBooks, NetSuite a plus)
- Tech-savvy and eager to take on new responsibilities
- A heart for serving others and a team-first mindset
Why You’ll Love Working at RYAN:
- 100% Employee-Owned – Everyone has a stake in our success
- Hybrid work option available after training
- Full-time, year-round employment with performance bonuses
- 11 Paid Holidays 17 Days PTO
- Health, Dental, Vision Insurance
- 401(k) with company match
Be the voice of RYAN. Bring your energy, empathy, and problem-solving skills to a team that values people first, both customers and employees. Join a team where you’re not just a number, you’re an owner, a problem solver, and a key part of something bigger.
RYAN is a proven leader in the lawn and landscape industry and has a reputation as one of the highest-quality lawn and tree companies in the nation. Our rapid, sustained growth has and will continue to provide advancement opportunities for employees that excel in their careers. In addition to being a non-smoking & EEOC company with advancement opportunities.
