What are the responsibilities and job description for the Customer Service Representative position at Ryan Lawn & Tree Inc?
Description
Do you love talking to people? Do you enjoy hard work, puzzles, and problem solving? If so, you can help Ryan Lawn and Tree put the pieces together! Our Customer Service Representative/Admin position combines a fast-paced environment with a commitment to excellent customer care.
What does a Customer Service Representative do?
- Provide accurate, friendly, and responsive service to customers via inbound and outbound calls
- Maintains a working knowledge of products, services and policies within the business to serve as an internal information source
- Accurately document interactions and enter information into the customer database and process payment as needed.
- Ability to multitask
- Effectively communicate with multiple departments and branches to ensure each customer's needs are met in a timely and accurate manner
- Adaptability: Effectively manages and supports changes to processes and procedures
Requirements
- Bachelor’s degree or equivalent preferred, high school education or equivalent required
- Quickbooks/Netsuite experience
- Friendly and resolution focused interpersonal skills
- Articulate verbal and written communication skills
- Proven organizational and time management skills
- Ability to keep up in a fast-paced environment
- Strong attention to detail and ability to solve complex problems
- Excellent collaboration and teamwork skills
- Technical aptitude
- Experience navigating various business systems to support customer inquiries
- Openness to additional responsibilities
Why work at RYAN?
RYAN is a proven leader in the lawn and landscape industry and has a reputation as one of the highest-quality lawn and tree companies in the nation. Our rapid, sustained growth has and will continue to provide advancement opportunities for employees that excel in their careers. In addition to being a non-smoking & EEOC company with advancement opportunities, other great benefits include:
- Full-time, year-round employment with bonuses available
- Excellent benefits package
- Health Insurance
- 401k w/ company match
- Dental/Vision and more
- 100% Employee Stock Ownership Plan.
- 11 Paid Holidays
- 17 Days Paid Time Off
- Starting pay $18.00 per hour based on experience!
Salary : $18
