What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Ryan Miyashita - State Farm Agent?
Hawaii is my home 🌴—I was born and raised here, and I love being part of the Honolulu community. I have been a State Farm agent here for over ten years, and I am honored that my neighbors believe I can help them protect what matters. My office serves people from the greater Honolulu area to the entire State of Hawaii with all their insurance and financial service needs. From auto insurance and home insurance to small business insurance, life insurance, renters' insurance, and more. 🏡🚗
I have over two decades of experience in this industry, with the first 10 years focused on claims before opening my own office in 2011. My background taught me what is truly important about this kind of business : quality service, straightforward communication, and the experience and knowledge to deliver what people really need. That is why everyone at my office is so dedicated to working closely with our customers on plans that can help them succeed, from local families to other small businesses. 🤝 🏢
My team is my x-factor—we are all committed to our customers and always take the time to engage with people. I am proud of the level of service and support that we provide to everyone who comes through our doors. State Farm has honored my agency with several awards over the years, including the President’s Club 🏆, which recognizes the top five percent of producing agencies around the country that deliver top-quality service and performance. We can serve our customers who speak English, Cantonese, Mandarin, Korean, and Ilocano!
I graduated with a B.A. in finance from the University of Hawaii at Manoa and got my MBA from Chaminade University. Outside the office, I love supporting other local small businesses and spending every moment I can with my wonderful family. We love the outdoors, from hiking to family trips to the beach. In the past, I spent time swimming competitively and playing Judo. Now I get to share that experience with my two daughters.
Instagram : miyashitainsurance
Responsibilities
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Maintain a strong work ethic with a total commitment to success each and every day.
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- People-oriented
- Organizational skills
- Self-motivated
- Detail oriented
Requirements
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
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