What are the responsibilities and job description for the Service Advisor position at Rye Subaru?
At Rye Subaru, we strive to conduct our business as a well-respected organization; with integrity, hard work, and the highest care for our people, customers, and business partners. Every employee at Rye Subaru is critical to our success. We promise to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.
Benefits
- 401(k) Match
- Open at 7:30 am - 5:00 pm Monday - Friday
- Alternating Saturdays from 8:00 am - 3:00 pm
- Paid Vacation
- Closed on Major Holidays - Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, 4th of July, Memorial Day, Labor Day
- Closed Sundays
Responsibilities
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Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
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Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to impact the customer positively.
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Provide concierge support for all owner inquiries, whether on the phone or in person, to assure the customer does not get mishandled
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Ensure the daily inventory of technicians' time is consistently sold to service customers
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Answer technical questions about vehicle problems, warranties, services, and repairs
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Maintain Customer Success Index at or above company standards
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Assist in diagnosing vehicle problems; order parts as necessary
Qualifications
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Organized and friendly personality
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Basic computer competencies - knowledge of CDK a plus
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Time management skills
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Fantastic communication skills with your customers
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Professional, well-groomed personal appearance
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Consistent record of service and sales success
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Strong record of positive customer satisfaction results
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Team-oriented and self-motivated
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Able to work with little supervision
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Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
