What are the responsibilities and job description for the Customer Service Associate position at Ryland Mini Storage?
Under the direction of the Self Storage Manager and Assistant Manager, the Self Storage Associate will assist the managers in maintaining a clean and safe environment for the storage facility. They will greet, assist, and sell self storage units to customers in a friendly and efficient manner over the phone and in person. The Self Storage Associate will also perform basic housekeeping duties as assigned by the Manager.
MAJOR RESPONSIBILITIES:
- Greet customers in a friendly and enthusiastic manner.
- Rent storage to the walk in customer.
- Professionally handle telephone inquiries, maximizing conversion of these into rentals.
- Provide outstanding customer service by listening attentively and assessing and resolving problems promptly.
- Be knowledgeable about unit availability and pricing so as to respond to inquiries in a quick, intelligent manner.
- Actively sell and maintain a supply of merchandise.
- Keeping a neat, clean safe and secure facility both inside and out.
- Minor maintenance and daily lock checks must be conducted in all weather conditions.
- Other duties assigned as needed.
EDUCATION AND EXPERIENCE:
- Education:
- HS Diploma or equivalent required * Experience:
- Customer Service/Office
SKILLS AND PHYSICAL DEMANDS:
- Skills:
- Hard Skills: knowledge of Microsoft Office
- Soft Skills: Good verbal and written communication skills, strong time management skills, strong organization skills, can-do attitude, sense of urgency, and strong work ethic
- Typical Physical Demands:
- Requires prolonged sitting/standing, some bending and stooping.
- Occasional lifting up to 25-50 pounds.
- Manual dexterity sufficient to operate a computer keyboard and calculator.
- Requires normal range of hearing and vision.
Flexible schedule Monday through Friday. Saturdays 9-1. No Sundays.
Retirees encouraged to apply. 12-15 hrs per week.
Please email resumes
CREDIT AND BACKGROUND CHECK / DRUG TESTING REQUIRED
Job Type: Part-time
Pay: $14.00 per hour
Benefits:
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Morning shift
Work Location: In person
Salary : $14