What are the responsibilities and job description for the Credit Collections Manager position at Rylem Staffing?
Job Title: Credit and Collections Manager
Location: Everett, Washington (WA state)
Nature of Job: Full-Time Permanent
Position background:
Credit limits of customers on a regular basis, reviewing accounts receivables to identify problems, collect on delinquent accounts, reviewing and managing chargebacks and other disputed customer balances. A successful candidate must have a strong sense of leadership, be a critical thinker, creative problem solver, ability to manage a diverse team, deep understanding of credit and collections, ability to resolve customer conflicts and ability to provide clear and relevant communication to management and other impacted departments.
What You’ll Do
• Manages and directs the daily activities of the credit, collections & chargeback team.
• Perform periodic credit reviews, monitoring of risk for new and existing customer credit limits.
• Establishes policies to include setting credit limits and payment terms and ensures periodic reviews and follow up as appropriate.
• Liaisons with the international credit manager/team to ensure we have a global view on shared customers and a global view of customer and credit risk.
• Manages relations & reporting with collection agencies, credit reporting agencies and actively participate in NACM credit group or other relevant credit groups.
• Lead and manage the development and implementation of new credit processes, both domestically and internationally.
• Prepares monthly customer and credit risk analysis reports for the management team.
• Prepares monthly chargeback analysis reports for management team and leads efforts on identifying ways to reduce chargebacks.
• Prepares weekly short-pay reports and works directly with collection & chargeback team on reviews of these balances.
• Performs analysis of accounts, records and other accounting documents to aid in preparation and analysis of various reports.
• Monitors customer aging and performs follow-up. Initiates collection of past due items performs research and provides follow-up action to resolve customer deductions.
• Helps support internal and external audit activities.
• Monitors customer bankruptcies, initiates claim documentation to file with the court and follows-up with the appropriate action to minimize financial loss.
• Coaches and develops team members. Builds the team skills through training and development programs, project assignments and staffing for department.
• Maintains solid professional working relationships with other departments and external customers.
• Support team with special projects and workflow process improvements.
What You’ll Bring
• 10 years of credit/collections/accounts receivable experience.
• 5 years’ supervisor or management experience.
• Strong knowledge on laws and regulations concerning credit and collection issues, such as UCC filings, legal credit applications, and enforceable guarantees of payment.
• Ability to read and analyze financial statements.
• Experience managing credit in a consumer goods and retail environment.
• Ability to identify potential customer credit risk factors and act appropriately.
• Experience with importing and wholesale distribution, preferably of consumer goods.
• Create an environment that encourages and rewards teamwork and collaboration, both internally and externally.
• Ability to manage and develop people. Sets expectations, teaches, tracks result and manages accountability.
• Excellent oral and written communication skills; ability to tailor communication to audience.
• Excellent project management skills.
• Proficient in Microsoft Office Word, Excel and Outlook.
• Bachelor’s degree in business, accounting or related field is strongly preferred
