What are the responsibilities and job description for the Customer Relations Associate position at Rymax?
Job Description
Customer Relations Associate
We are looking for a Customer Relations Associate to work in our corporate headquarters in Morris County, New Jersey.
Responsibilities and Duties:
Field customer inquiries via various contact methods including but not limited to: phone, email, web platforms, chat
Maintain orders and inventory within Microsoft Dynamics GP
Process returns, claims, warranty issues
Create and manage internal and external facing reporting for sales teams and clients
Maintain client KPI’s for backorders, shipments, cancellation rates and more
Work closely with key departments to help facilitate program success
Qualifications and Skills:
Ability to work in a very fast paced environment and multitask
Strong verbal and written communication skills
Knowledge of Microsoft Suite
Knowledge of Microsoft Dynamics GP a plus but not required
Strong organization skills
Previous office experience in a Customer Service, Sales Support or Account Support role is strongly desired
Bi-Lingual (Spanish) candidates are a plus
Benefits:
Competitive salary
Health insurance
401(k) plan with an employer match
Life insurance and long-term disability insurance
Paid time off
Generous employee purchase and incentive programs
Rymax (http://www.rymaxinc.com) understands the value of employee appreciation and customer loyalty. As the #1, full-service loyalty marketing organization, Rymax provides strategic, customized recognition programs and events to Fortune 100 and Fortune 500 corporations. Our award-winning programs are carefully designed to maximize business growth, engage employees, motivate sales teams and increase customer retention, through aspirational brand name rewards.
Come join an organization that values employee engagement and rewards achievements!
Rymax is an Equal Opportunity Employer
Customer Relations Associate
We are looking for a Customer Relations Associate to work in our corporate headquarters in Morris County, New Jersey.
Responsibilities and Duties:
Field customer inquiries via various contact methods including but not limited to: phone, email, web platforms, chat
Maintain orders and inventory within Microsoft Dynamics GP
Process returns, claims, warranty issues
Create and manage internal and external facing reporting for sales teams and clients
Maintain client KPI’s for backorders, shipments, cancellation rates and more
Work closely with key departments to help facilitate program success
Qualifications and Skills:
Ability to work in a very fast paced environment and multitask
Strong verbal and written communication skills
Knowledge of Microsoft Suite
Knowledge of Microsoft Dynamics GP a plus but not required
Strong organization skills
Previous office experience in a Customer Service, Sales Support or Account Support role is strongly desired
Bi-Lingual (Spanish) candidates are a plus
Benefits:
Competitive salary
Health insurance
401(k) plan with an employer match
Life insurance and long-term disability insurance
Paid time off
Generous employee purchase and incentive programs
Rymax (http://www.rymaxinc.com) understands the value of employee appreciation and customer loyalty. As the #1, full-service loyalty marketing organization, Rymax provides strategic, customized recognition programs and events to Fortune 100 and Fortune 500 corporations. Our award-winning programs are carefully designed to maximize business growth, engage employees, motivate sales teams and increase customer retention, through aspirational brand name rewards.
Come join an organization that values employee engagement and rewards achievements!
Rymax is an Equal Opportunity Employer
