Lead Content Restoration Technician

Contents Lead Technician

Location: Columbia, South Carolina (Ability to travel and subject to overnight stays to the surrounding Midlands, Upstate, Peedee/Myrtle Beach, Rock Hill, and Marietta, Gwinnett County, GA)

Job Summary: The Contents Lead Technician works within the Emergency Services (Content Restoration) Department, primarily responsible for responding to emergency and property damaging situations. This role involves leading and managing the contents process and cleaning of all salvageable contents from a loss. The Contents Lead Technician is responsible for developing and communicating all aspects of the cleaning workflow and processing.

Responsibilities:

• Lead the team responsible for cleaning customer’s contents removed from a loss.
• Track, maintain, and upkeep equipment.
• Maintain daily equipment and supply inventory sheets for each team.
• Complete supply orders for the contents division.
• Train and coach contents field staff.
• Submit weekly timesheets and coded job hours to the Mitigation Manager.
• Approve field staff hourly time cards weekly.
• Assist the Coordinator with daily schedule, dispatch, and supervision of contents and laundry assigned jobs.
• Complete initial inspections for new losses within the contents division.
• Create estimates within the main estimating software for contents and laundry jobs.
• Supervise, lead, and coach field staff and subcontractors.
• Work safely in residential and commercial properties damaged by fire, water, storm, and/or mold.
• Complete cleaning processes for both contents and structural damage assigned jobs.
• Report inventory in the main operating system Encircle and Mica.
• Complete and file documentation on contents and laundry jobs.
• Communicate job progress and completion with Managers, Team Leaders, customers, and insurance adjustors/carriers.
• Act as the main point of contact for homeowners throughout assigned jobs.
• Maintain and create good relationships with insurance carriers and vendors.
• Complete work for catastrophic events.
• Follow the Rytech Restoration Values, Vision and Mission..
• Attend industry-related trainings.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of Microsoft Office applications (Outlook, Word, Excel)
• Knowledge of processing contents within the restoration industry.
• Customer service skills.
• Communication skills.
• Administration skills.
• Coaching and leadership skills.
• Ability to learn and operate primary operating systems: Mica, Encirce, Xactimate, Contractor Connection, Docusign, Adobe sign.
• Ability to create estimates in estimation software.
• Ability to communicate with customers over the phone and face-to-face.
• Ability to work office equipment (fax, scanner, printer, phone system, computers).
• Ability to work independently and lead a team.
• Ability to work within hazardous environments safely.
• Ability to coordinate multiple jobs simultaneously.
• Ability to oversee staff on assigned jobs.
• Maintain confidentiality.
• Ability to follow and represent Rytech Restoration culture through Vision, Mission, Values, and 10 Serving Basics.

Required Education and Experience:

• High School Diploma or GED required.
• Experience with content processing procedures.

Preferred Education and Experience:

• Associate Degree or Bachelor’s Degree.
• IICRC certifications.
• 1 year experience in a Supervisory/Leadership role.

Physical Requirements:

• Must be able to stay in a stationary position up to 25% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently move about client’s properties to complete estimates and oversee job completion.
• Occasionally operate a computer and other office productivity machinery.
• Constantly move about job sites.
• Constantly position self to move about job sites; stairs, walkways, roofs, crawl spaces.
• Occasionally ascend and descend a ladder to complete jobs.
• Must be able to observe and perceive information on a computer and documents.
• Must be able to communicate and converse with customers and staff over the phone and face-to-face.
• Occasionally lift up to 50lbs.

About Rytech Restoration: Rytech Restoration is proud of serving people in their time of need when facing disaster and having their worst day. We are a customer, employee, and client-focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients through our dedicated work.

Job Type: Full-time

Pay: Up to $21.00 per hour

Benefits:

• 401(k)
• 401(k) 3% Match
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Application Question(s):

• How many years of Disaster Content Restoration do you have?

Ability to Commute:

• Columbia, SC 29203 (Required)

Ability to Relocate:

• Columbia, SC 29203: Relocate before starting work (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person

Salary : $21