What are the responsibilities and job description for the Centralized Scheduler position at Ryther?
Centralized Scheduler
Your responsibilities:
- Speak with clients via phone in order to schedule, cancel or change appointments.
- Effectively collaborate with all departments in order to provide potential clients with easy access to agency services.
- Maintain appropriate personal and professional boundaries with clients, families, co-workers, and community resources.
- Maintain a polite and professional manner at all times; demonstrate appropriate behaviors, emotions, and communication skills, i.e. frustration tolerance, conflict resolution, and problem solving skills.
- Effectively coordinate, collaborate, and communicate with therapists in order to maintain and project schedules and availability. Ensure accurate documentation of all communications; ensure the timely and effective paperwork flow as well as thorough and accurate record keeping systems.
- Follow-up with specific program admission personnel to help ensure appropriate customer service.
- Field all incoming phone inquiries, provide customers with emotional and crisis support when needed, and screen all service requests.
- Schedule all active client sessions, reschedules, and cancelations for outpatient services
You'll need:
- Acceptance of a variety of lifestyles, behaviors, cultural, and spiritual practices.
- Knowledge of negotiation and problem solving skills.
- Ability to exercise discretion and maintain customer and employee confidentiality.
- Ability to model appropriate behavior and socialization skills for clients and their families.
- Adequate hearing and visual acuity to assess verbal and non-verbal cues.
You'll have the following benefits:
- Medical/Dental Benefits (Premium covered up to 94% by Ryther, depending on plan , and we pay $5000.00 towards your deductible and out of pocket max)
- 15 Days Paid Vacation (which increases to 17 after your first year, and by 1 each year after that)
- 10 Sick Days (Vacation and Sick time rollover)
- 6 Paid Holidays, and 4 Floating Holidays
- Free Medical Telehealth Appointments for you and anyone in your household (General Medical, Dermatology, Mental Health, Neck and Back Care, Nutrition, etc.)
- Employee Assistance Program for you and your family
- Loan Forgiveness Plan (PSLF)
- 40% Off Aflac Supplemental Insurances (Free Aflac Identity Theft Protection)
- 403b Tax Deferred Retirement Plan
- Life Insurance ($50,000.00)
Ryther is a recognized leader in behavioral health services for children and their families facing complex challenges. We are dedicated to providing comprehensive services and innovative treatments. We guide, coach and teach so that every child and family we work with may experience new ways of thinking, develop positive relationships, and realize a better life.
Ryther seeks to create a work environment that reflects the diverse community that it serves. People of color, LGBTQIA, persons with disabilities, and multi-lingual individuals encouraged to apply. Our diversity is our strength!
As a member of the Intake team, the Centralized Scheduler manages the schedules for all outpatient therapists and is responsible for scheduling appointments for clients. The Centralized Scheduler fields incoming calls and projects timelines in order to promote timeliness of services and productivity. The Centralized Scheduler also provides clients and families with emotional and crisis support when needed.
We hope you decide to come join our team! Thank you!
Salary : $5,000
