What are the responsibilities and job description for the Field Claims Manager position at RYZE Claim Solutions?
Who We Are
At Ryze Claims, we take pride in delivering exceptional claims management solutions. Our Field Claims Managers play a pivotal role in overseeing, supporting, and optimizing the performance of our W2 Field Adjusters, ensuring efficiency, accuracy, and superior service for our clients.
If you're a strategic leader with a passion for operations, staffing, and performance management, this is your opportunity to be part of a dynamic team that values collaboration, innovation, and professional excellence.
What You’ll Do
As a Field Claims Manager, you will be responsible for the daily operations and strategic oversight of field adjusters, ensuring seamless execution of claim assignments and optimal adjuster performance.
Key Responsibilities:
✔️ Manage and oversee a team of W2 Field Adjusters, ensuring claim assignments are handled with quality, accuracy, and efficiency.
✔️ Dispatch claims assignments, track progress, and follow up to ensure timely completion.
✔️ Monitor adjuster performance using data-driven reporting, identifying trends and areas for improvement.
✔️ Develop and execute action plans to enhance adjuster productivity, service timelines, and overall effectiveness.
✔️ Lead recruitment, hiring, onboarding, and training of new W2 field adjusters.
✔️ Ensure proper staffing levels based on projected claims volume and client demand.
✔️ Conduct regular performance evaluations and provide coaching, feedback, and development opportunities.
✔️ Optimize financial efficiency, including reviewing adjuster expense reports and managing claims assignment costs.
✔️ Ensure compliance with company policies, regulatory guidelines, and client-specific requirements.
✔️ Conduct quality audits of field adjusters to uphold high service standards.
✔️ Participate in client meetings, performance reviews, and strategic planning initiatives.
✔️ Support CAT deployment planning and execution during high-volume events.
✔️ Investigate and resolve escalated claims, payroll, or invoice discrepancies.
Who You Are
To succeed in this role, you must be a proactive and strategic leader with expertise in field adjusting, operations, and people management.
✅ Bachelor’s degree required; advanced degree preferred.
✅ 3 years of experience in IA Field Leadership, Claims Management, or Adjuster Supervision.
✅ In-depth knowledge of insurance claims handling, industry best practices, and policy interpretation.
✅ Strong staffing, performance management, and operations oversight skills.
✅ Ability to analyze data, dashboards, and reports to drive strategic decision-making.
✅ Excellent communication, coaching, and leadership skills to mentor and guide field adjusters.
✅ Proficiency in Xactimate, Symbility, MS Office (Excel, Word, Outlook), and claims management systems.
✅ General construction knowledge to assist adjusters in damage assessments.
✅ Ability to work in a fast-paced, deadline-driven environment while managing multiple priorities.
✅ Strong problem-solving, analytical, and critical-thinking skills.
✅ Ability to travel as needed to support field adjusters and client needs.
Why Join Ryze Claims?
✔️ Full-Time, Exempt (W2) Position – Stability and long-term career growth.
✔️ Competitive Salary Benefits Package – Including healthcare, 401(k), PTO, and professional development opportunities.
✔️ Leadership & Career Development – Grow within a company that values innovation and excellence.
✔️ Supportive Team Environment – Work alongside top-tier claims professionals in a collaborative culture.
✔️ Impactful Work – Lead a team that delivers high-quality claims service across the nation.
Apply Today! If you're a results-driven leader looking to make a meaningful impact in field claims management, we encourage you to apply and join our team at Ryze Claims!
