Demo

Field Claims Manager

RYZE Claim Solutions
Tampa, FL Full Time
POSTED ON 3/12/2025
AVAILABLE BEFORE 5/12/2025

Who We Are

At Ryze Claims, we take pride in delivering exceptional claims management solutions. Our Field Claims Managers play a pivotal role in overseeing, supporting, and optimizing the performance of our W2 Field Adjusters, ensuring efficiency, accuracy, and superior service for our clients.

If you're a strategic leader with a passion for operations, staffing, and performance management, this is your opportunity to be part of a dynamic team that values collaboration, innovation, and professional excellence.

What You’ll Do

As a Field Claims Manager, you will be responsible for the daily operations and strategic oversight of field adjusters, ensuring seamless execution of claim assignments and optimal adjuster performance.

Key Responsibilities:

✔️ Manage and oversee a team of W2 Field Adjusters, ensuring claim assignments are handled with quality, accuracy, and efficiency.
✔️ Dispatch claims assignments, track progress, and follow up to ensure timely completion.
✔️ Monitor adjuster performance using data-driven reporting, identifying trends and areas for improvement.
✔️ Develop and execute action plans to enhance adjuster productivity, service timelines, and overall effectiveness.
✔️ Lead recruitment, hiring, onboarding, and training of new W2 field adjusters.
✔️ Ensure proper staffing levels based on projected claims volume and client demand.
✔️ Conduct regular performance evaluations and provide coaching, feedback, and development opportunities.
✔️ Optimize financial efficiency, including reviewing adjuster expense reports and managing claims assignment costs.
✔️ Ensure compliance with company policies, regulatory guidelines, and client-specific requirements.
✔️ Conduct quality audits of field adjusters to uphold high service standards.
✔️ Participate in client meetings, performance reviews, and strategic planning initiatives.
✔️ Support CAT deployment planning and execution during high-volume events.
✔️ Investigate and resolve escalated claims, payroll, or invoice discrepancies.

Who You Are

To succeed in this role, you must be a proactive and strategic leader with expertise in field adjusting, operations, and people management.

Bachelor’s degree required; advanced degree preferred.
3 years of experience in IA Field Leadership, Claims Management, or Adjuster Supervision.
✅ In-depth knowledge of insurance claims handling, industry best practices, and policy interpretation.
✅ Strong staffing, performance management, and operations oversight skills.
✅ Ability to analyze data, dashboards, and reports to drive strategic decision-making.
✅ Excellent communication, coaching, and leadership skills to mentor and guide field adjusters.
✅ Proficiency in Xactimate, Symbility, MS Office (Excel, Word, Outlook), and claims management systems.
General construction knowledge to assist adjusters in damage assessments.
✅ Ability to work in a fast-paced, deadline-driven environment while managing multiple priorities.
✅ Strong problem-solving, analytical, and critical-thinking skills.
✅ Ability to travel as needed to support field adjusters and client needs.

Why Join Ryze Claims?

✔️ Full-Time, Exempt (W2) Position – Stability and long-term career growth.
✔️ Competitive Salary Benefits Package – Including healthcare, 401(k), PTO, and professional development opportunities.
✔️ Leadership & Career Development – Grow within a company that values innovation and excellence.
✔️ Supportive Team Environment – Work alongside top-tier claims professionals in a collaborative culture.
✔️ Impactful Work – Lead a team that delivers high-quality claims service across the nation.

Apply Today! If you're a results-driven leader looking to make a meaningful impact in field claims management, we encourage you to apply and join our team at Ryze Claims!

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