What are the responsibilities and job description for the Managed Account Coordinator - Inspections position at S. A. Comunale Co., Inc.?
About Us:
S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years.
We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power.
With 12 locations and over 950 employees, including 600 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.
Job Title: Managed Accounts Coordinator - Inspections
The primary function of this role is to manage customer specific requests as it relates to inspection and service of the fire protection systems. The Company goal is to continuously grow the revenues of the Service & Inspection department while maintaining profits, satisfying customers’ requirements, and staying compliant with required guidelines.
This job requires the ability and desire to work in a fast-paced multi-tasked environment with a focus towards customer service and support, quality work performance, and an understanding of the inspection and services provided by the Company.
Essential Duties / Responsibilities:
Include the following. Other duties may be assigned.
- Schedule service and inspection of customer sites on demand and set frequencies.
- Work with all departments to ensure completion of customers work.
- Perform follow up as necessary on outstanding work orders.
- Provide phone coverage for assigned account(s) as well as overflow.
- Invoice customers for work tickets and contracts.
- Be the primary customer service contact for assigned account(s).
- Cross-train to perform any job occupation as determined by the Company.
- Regular and reliable attendance.
Qualifications:
- High School Diploma or GED is required.
- 3 years’ experience in a call center or customer service environment is required.
- Strong customer service skills and the ability and willingness to learn new systems and processes is required.
- Excellent written and verbal communications skills are required.
Computer Skills:
- Experience with Microsoft Office (i.e., Word, Excel, and PowerPoint) applications is required.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
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Experience
Required- 3 year(s): Experience in a call center or customer service environment.
Education
Required- High School or better
