Demo

Customer Service Specialist

S&A Group
Birmingham, AL Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 5/5/2025

Description

As a Customer Service Representative, you'll play a crucial role in helping potential clients discover the benefits of our programs and guiding them to the best plan upgrades. You'll also provide exceptional service to our current clients by resolving billing concerns, updating benefit packages, and suggesting improvements. If you have experience in customer service or sales and excel in communication, this is the perfect role for you. Your responsibilities will include managing client relationships to ensure satisfaction, fostering an environment of open feedback, and tracking company progress.

Why You'll Love Working with Us :

  • Flexible Remote Work : Enjoy the convenience of working from home, with occasional in-person meetings.
  • Comprehensive Training - Our hands-on training program will equip you with everything you need to succeed.
  • Exciting Travel Opportunities - Qualify for all-expenses-paid trips to international destinations.
  • Same-Day Advance - Access your earnings when you need them.
  • Cash Bonuses - Recognizing and rewarding your dedication and hard work.
  • Positive Work Environment - Be part of a supportive, team-oriented culture focused on your growth.

Responsibilities

  • Engage with Customers - Conduct warm, personalized outreach calls to prospective clients who have already shown interest in our services, making every interaction meaningful and valuable.
  • Understand Customer Needs - Actively listen to each client, identify their unique requirements, and offer tailored solutions that align with their goals.
  • Build Lasting Relationships - Establish trust and long-term connections by providing exceptional support, maintaining regular follow-ups, and demonstrating genuine care.
  • Manage Customer Accounts - Handle client accounts with precision and dedication, ensuring their needs are met promptly and effectively.
  • Enhance Customer Experience - Create a positive and lasting impression by addressing concerns, answering questions, and gathering feedback to continuously improve our service.
  • Qualifications

  • High school diploma or GED required.
  • Prior experience in customer service or a customer-facing role is a plus.
  • Strong communication, active listening, and interpersonal skills.
  • Knowledge of insurance products and policies is preferred but not required.
  • Tech-savvy with access to a laptop or iPad, high-speed internet, and a quiet workspace.
  • A positive attitude, dedication, and enthusiasm for helping others.
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